Removing 2FA without login?
I have no longer access to the number linked with 2FA only the email is still accessible, but I can’t use that to login cause it takes me to the number verification again.
Is there a way to remove this without logging in to the account?
Is there a way to remove this without logging in to the account?
Solution
Hello, @Gwenchana!
When you enable secondary verification, it is recommended to save your backup verification codes in case you lose access to your other verification methods. If you previously saved your backup verification codes, please try to use one of them to access your account.
It is also recommended to reach out to your phone number service provider and get replacement of the same phone number.
If that does not work, to recover your account, please submit a recovery request through in-game by going to the login page and selecting:
Help > Hacked Account & Other Account Issues > Account Recovery.
Make sure to submit the request from a familiar device and provide all required and accurate information.
If your issue isn't resolved or your claim is declined through the in-game option, you can submit a recovery request for further assistance.
When you enable secondary verification, it is recommended to save your backup verification codes in case you lose access to your other verification methods. If you previously saved your backup verification codes, please try to use one of them to access your account.
It is also recommended to reach out to your phone number service provider and get replacement of the same phone number.
If that does not work, to recover your account, please submit a recovery request through in-game by going to the login page and selecting:
Help > Hacked Account & Other Account Issues > Account Recovery.
Make sure to submit the request from a familiar device and provide all required and accurate information.
If your issue isn't resolved or your claim is declined through the in-game option, you can submit a recovery request for further assistance.
