Connection errors when trying to access my database
Hi Neon team,
I’m getting repeated connection errors when trying to access my database from both my app and the Neon web console.
Error details:
Error ID: f6ff84d7ef3443f89d1225ca652fcfb8
Message: NeonDbError: Error connecting to database: Failed to fetch
I also tried running:and it timed out, so I think this might be a regional or DNS issue.
Can you confirm if there’s an ongoing incident for the ap-southeast-1 region or help me resolve this?
Thanks in advance!
4 Replies
rival-black•2mo ago
Hi @Riya just xPosting my answer from #General -
hi @Riya - there's been no incident in the last 6 months in ap-southeast-1 so it's not that.
Sometimes we've found that a local ISP will be blackholing or incorrectly routing DNS - if you switch to a public DNS resolver does that solve your issue?
In the future - better to just post your question in one place so as not to create duplicates
rare-sapphireOP•2mo ago
@andyhats I’m currently unable to view my database tables on the website. The page keeps loading continuously and never shows the data. Could you please check if there’s an issue on the backend or database side?
If there’s anything I need to do from my end (like resetting something or running a command), please let me know.
my error id :Error ID: f6ff84d7ef3443f89d1225ca652fcfb8
robust-apricot•2mo ago
On your machine if you run :
dig +short <hostname-of-your-connection-string> does that work? If it doesn't, run dig @1.1.1.1 +short <hostname-of-your-connection-string>. If the first fails but the second succeeds, then you need to switch to a public DNSrare-sapphireOP•2mo ago
thanks that really worked !