PostgresError: Tenant or user not found
I am experiencing a connection/authentication issue with our staging database and would appreciate your help.
One of our developers is consistently receiving the error "PostgresError: Tenant or user not found" when trying to connect to the database from their local environment. This is blocking their development work on our staging setup.
We are trying to determine if this is a fundamental database credential/network issue or an error coming from our application's logic (like a database function).
So far, we have:
Attempted to connect directly to the database using psql with the provided Shared Pooler connection string to rule out application code.
Verified we are using the correct host, port, user, and password from our secrets manager.
Confirmed this is not an application-level auth token issue.
Any insight you can provide would be extremely helpful in isolating this problem. Thanks
One of our developers is consistently receiving the error "PostgresError: Tenant or user not found" when trying to connect to the database from their local environment. This is blocking their development work on our staging setup.
We are trying to determine if this is a fundamental database credential/network issue or an error coming from our application's logic (like a database function).
So far, we have:
Attempted to connect directly to the database using psql with the provided Shared Pooler connection string to rule out application code.
Verified we are using the correct host, port, user, and password from our secrets manager.
Confirmed this is not an application-level auth token issue.
Any insight you can provide would be extremely helpful in isolating this problem. Thanks
