Connection Issue: "FATAL: Tenant or user not found" despite correct credentials
🔢DB Connections🟢SQL
Hi,
I am having trouble connecting to my Supabase PostgreSQL database from both Prisma and external database tools (like DBeaver/TablePlus).
The Error Message: FATAL: Tenant or user not found or Invalid JDBC URL
My Setup:
Project ID: prucafuhgzcqrtrzwmli
Region: ap-northeast-2 (Seoul)
Connection Strings tried:
postgresql://postgres.[PROJECT_ID]:[PASSWORD]@aws-0-ap-northeast-2.pooler.supabase.com:5432/postgres
What I've already checked:
I have verified that my password is correct (tried resetting it to a simple alphanumeric one to avoid encoding issues).
I have set "Network Restrictions" to allow all IP addresses (0.0.0.0/0).
I've tried both the transaction pooler (port 6543) and direct connection (port 5432).
I am still getting the "Tenant not found" error, which suggests an authentication or routing issue on the Supabase side.
Could you please check if there is an issue with my project's provisioning or if my tenant ID is correctly mapped in the Seoul region?
Best regards, ludin
I am having trouble connecting to my Supabase PostgreSQL database from both Prisma and external database tools (like DBeaver/TablePlus).
The Error Message: FATAL: Tenant or user not found or Invalid JDBC URL
My Setup:
Project ID: prucafuhgzcqrtrzwmli
Region: ap-northeast-2 (Seoul)
Connection Strings tried:
postgresql://postgres.[PROJECT_ID]:[PASSWORD]@aws-0-ap-northeast-2.pooler.supabase.com:5432/postgres
What I've already checked:
I have verified that my password is correct (tried resetting it to a simple alphanumeric one to avoid encoding issues).
I have set "Network Restrictions" to allow all IP addresses (0.0.0.0/0).
I've tried both the transaction pooler (port 6543) and direct connection (port 5432).
I am still getting the "Tenant not found" error, which suggests an authentication or routing issue on the Supabase side.
Could you please check if there is an issue with my project's provisioning or if my tenant ID is correctly mapped in the Seoul region?
Best regards, ludin
