S

Supabase•4mo ago

Vova

Database upgrade stuck for >36h, production users impacted

Hi everyone,

I triggered a database upgrade 15->17 and it’s been stuck at “Preparing new server” for over 36 hours now. My production users are affected, and the downtime is causing a serious outage.

• Plan: Pro
• Region: AWS us-east-1
• Ticket ID: SU-249035, SU-248444
• Project ID: sumgyrcizgdzglcmdcpl

I filed a support ticket yesterday, but waiting 1–2 business days isn’t an option with users offline.

Would appreciate any help escalating this, as this is a critical production blocker.

Thanks in advance