Hello, I need urgent help with a billing/registrar issue.
I accidentally purchased a domain with a saved business card instead of my personal card.
Case ID: 01751339
Invoice: IN-48400218
Domain: [*.cc]
Billing profile is personal, but Cloudflare charged the business card. I’ve already opened a support ticket, but I’m worried about timing since there will be HUGE problems in accounting.
Questions:
Can Cloudflare perform a grace delete + refund to the original card?
Any advice or confirmation from staff/community would be appreciated.
4 Replies
?billing
Cloudflare's billing system is undergoing some changes/migration. During this period, there have been recurring cases of extra bills, incorrect bills, or other issues.
To resolve these issues, create a Support ticket by using the following link (you must be logged into your Cloudflare account): https://dash.cloudflare.com/?to=/:account/support. There is a backlog of tickets so it might take a while to get a response.
Note that all accounts, even Free plan accounts, can create billing tickets. Tickets are the only way to resolve billing issues; we cannot help you in this Discord.
ticket response delays are to be expected, there's a small chance someone who has connections with Cf sees your post and might help you out but I wouldn't count on it
pf..i understand thank you..