Hello, I need urgent help with a billing/registrar issue.

I accidentally purchased a domain with a saved business card instead of my personal card.

Case ID: 01751339

Invoice: IN-48400218

Domain: [*.cc]

Billing profile is personal, but Cloudflare charged the business card. I’ve already opened a support ticket, but I’m worried about timing since there will be HUGE problems in accounting.

Questions:

Can Cloudflare perform a grace delete + refund to the original card?

Any advice or confirmation from staff/community would be appreciated.

Idle•9/19/25, 2:46 PM

?billing

SuperHelpflare•9/19/25, 2:46 PM

Cloudflare's billing system is undergoing some changes/migration. During this period, there have been recurring cases of extra bills, incorrect bills, or other issues.

To resolve these issues, create a Support ticket by using the following link (you must be logged into your Cloudflare account): https://dash.cloudflare.com/?to=/:account/support. There is a backlog of tickets so it might take a while to get a response.

Note that all accounts, even Free plan accounts, can create billing tickets. Tickets are the only way to resolve billing issues; we cannot help you in this Discord.

Idle•9/19/25, 2:49 PM

ticket response delays are to be expected, there's a small chance someone who has connections with Cf sees your post and might help you out but I wouldn't count on it

CristiOP•9/19/25, 2:50 PM

pf..i understand thank you..

Hello, I need urgent help with a billing/registrar issue.

Similar Threads

Similar Threads

Similar Threads