Discrepancy between iOS shared album and synced album
I'm so happy that Immich can create albums on the server from a shared iOS album. But I'm seeing a discrepancy between the number of photos locally in iOS and in the Immich album. I have tried reuploading all photos manually to the album but that doesn't seem to work :/ Any advice for forcing a sync between the shared album on iOS and the Immich album?
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If this ticket can be closed you can use the /close command, and re-open it later if needed.iOS 1.142.1.build.224
server: 1.142.1
plenty of storage space left, no changes made to immich or my system
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
How many assets do you see when selecting that album for backup?
962. But there are only 592 that show up in the Immich album
Can you check the mobile app logs and see if you can find any errors there? Also, do you mind sharing them here
Looks like there are some remote-sync errors (others too but that sounded most relevant)
One of the weird things is that I tried to just directly upload some of the pictures to the album and it recognized them as duplicates but didn’t change the count for how many items where there
Hold on, Can you go into the Library tab -> On this device -> Then open this particular album and see if you can find anything with a crossed cloud icon?
Looks like everything in there has a Cloud ✔️
Can you find duplicate assets in there?
It could be that you have 370 duplicates within the album that are ignored by the server as duplicates
It doesn’t look like there are any (and certainly not 370) duplicates in there :/
Let's try this then, Can you go into the app settings -> advanced -> enable the troubleshooting setting. Then from the same on this device -> album view, open an asset that you are sure is not on the server, swipe up and tap the advanced info icon there (should be the first one), and see if the newly opened page has a matching remote asset entry
Enabled that setting, now trying to find an image that isn’t on the Immich album
Yea, there is a remote asset entry
You can use the info on the remote asset entry to find the same asset on the web app
interestingly, it shows that it should be in the album
Can you find the same asset inside the album on the web app?
yeah, i've found one
in the web app it isn't tagged to be in the album
if there was an easy way to create a diff of the album on my phone and the remote one, i wouldn't mind going through and readding all the pictures to the album
I see, Can you go into the backup page -> top right settings icon -> then under the Sync albums setting, there should be an "Organize into albums" button. Can you tap that and see if that puts the asset inside the album?
i've hit that before, but just repressed it
Make sure that the app can access the server when you use this action. Wait for it to complete and share the mobile app logs and we can check if there are some error reported during this process
i'm connected (on the same local network) and the log says the Remote Sync completed
Can you check if that worked and the assets are put into the proper albums on the server?
doesn't seem to.
so interestingly when viewing a picture on the 'On This Device' album that is not in the Immich album, when I click Troubleshoot, it says the image isin the correct album
but when i view it on the web, it does not have the same association
oh i see, only the local asset says it's in the album
Yeah, we don't list the remote albums the asset is a part of there. If you don't mind repeating the same process, can you open the log view, clear everything there using the delete button, close and reopen the app, use the same "Organize into albums" button, wait for it to complete and share the new mobile logs here?
sure
seems like there's some files that are in a wedged state (not related to the album I care about), which might be preventing something from working
This is indeed odd, We can add some additional logs to this process to better troubleshoot this :monkaHmm:
no worries. i've got to take off to help with dinner rn anyways
i'll try and dig up some more logs and post them
thanks for all your help!!
We need to add this in the codebase and we can troubleshoot this after that is released. I'll see if we already have some fine logs on the app to troubleshoot this. Thanks for working through this
no problem at all, your support has been incredible! thanks for YOUR help!
I think it could be artifact from the previous implementation, if you can, do you mind delete the remote album and try relink it?
I deleted the album in Immich, then removed the Shared Album from backing up and reselected it and then synced. It brings it back with 571 items (not the expected 970). I'll try and do some more digging when I get some time to see if something weird is cached, and if there's anything particular about the photos it is not adding to the album.
usually if there is such discrepancy, the missing photos could be in the trash?
When I select Troubleshoot on the mobile app for an item that is local but not in the remote album, there is no Local ID. Is that expected?
there is a Remote ID, so it's on the server. just not associated with the album
A local asset should always have a local ID. What icon does the asset have? A cloud crossed icon or cloud only icon?
cloud with a check mark
when i do Library -> On this device -> $ALBUM, all the items have a check mark. but when i view the album, i'm missing ~300 items. So they are on the server, just not getting matched into the Immich created album
Can you update the app, set the log level to fine, then go into the backup settings page, tap the "Organize into albums" button and share the mobile logs after the process is completed?
:monkaHmm: We could run some queries against the local SQLite DB to see what's actually happening. Can you export it to your desktop and ping me?