Purchased Premium, but no DM
I've purchased server premium and recieved confirmation from payment processor, but haven't received a DM as stated after paying
Solution:Jump to solution
It takes a little bit to actually activate depending on when you purchase it I believe, but if you’re sure you received no DM, then we’ll look into that part for future subscribers.
19 Replies
Hey @BoredManPlays! Our team will answer your post soon.
If this is an issue in your server, make sure you've included your server's ID (This can be found on the
/ping command), as well as which users are having this issue.
Once your question has been answered, you can mark your question as solved via Right click solution message -> Apps -> ✅ Mark Solution to help others find the solution via Answer OverflowHey there I'll look into this and get back to you asap
Thanks, no rush, just if you don't know it happened it can't be fixed
Also, API docs seem broken
https://api.kiai.app/v2/docs
Hey @BoredManPlays, can you grab me the server ID this is referring to
But that'd leak my server details 😟
858547359804555264 I hid it for safety
I am joking
:Wesh:
I’ll look into it and get back to you
Thanks :)
@BoredManPlays if you run /premium in that server, can you forward/screenshot what the bot replies with please
Oh, now it works
It was inactive when I checked half an hour after paying
Solution
It takes a little bit to actually activate depending on when you purchase it I believe, but if you’re sure you received no DM, then we’ll look into that part for future subscribers.
Yeah, this is all I got from Kiai
Thanks, also any idea what's going on with the API docs?
I do not, but I’ve forwarded it to the relevant people internally
Sweet, guess I'll mark this as resolved. Thanks so much, enjoy your day/night
Just to clarify for AnswerOverflow, the sub was purchased on an alt account, the DM didn’t fail.
We’ll still look into API docs issue
I am, as the french would say, stupido