My account was gold then someone hacked my account I am now radiant.
I have recovered my account but I am Radiant and cannot que with my friends. I don't wanna rank down and get reported for either being a thrower and a account buyer. I am wondering if someone knows how to get back to my original rank or remove the restriction?
9 Replies
contact riot support and explain the problem
I sent a ticket already but no one has really helped.
what did they say ?
Hey there,
This is Azzi here.
Thank you for writing in !!
I can only imagine how you might've felt being in this situation. It's tough when you just want to play with your friends, and something like this gets in the way.
The thing is, we can't roll back the progress on your account. It's just not something we're able to do.
The only option in such situation here is to Create a new account to play with your mates.
This way, you can all start fresh and progress together.
I hope you can get back to playing with your friends soon.
Azzi
Riot Games Player Support
Hi (name),
QueenWolfsbane here at your service today. 🦊
Good day to you. Thank you for reaching out to us. I hope you are doing well today.
I understand that it must've been devastating and confusing to have your account suspended.
However, upon checking your account with Riot ID (Account name), I noticed that there is no suspension imposed unto it.
May I confirm that your issue has been resolved? Otherwise, are you referring to another account?
Looking forward to you reply soon. Feel free to reach out to us if you have any other concerns.
Till then, take care & stay safe. 💕
QueenWolfsbane
Riot Games Player Support
Hi (name),
QueenWolfsbane here at your service today. 🦊
Good day to you. Thank you for reaching out to us. I hope you are doing well today.
I understand you're currently restricted to Radiant lobbies, which UI can see your current lobbies is Radiant.
To help us investigate and resolve this, could you please send us a screenshot showing the Radiant lobby restriction or matchmaking screen? This will allow us to escalate the issue to the appropriate team for review.
Once we receive that, we’ll take a closer look and do our best to get things sorted for you.
Looking forward to your reply!
QueenWolfsbane
Riot Games Player Support
did you send what they asked for ?
I didnt respond sorry, I was really busy during that time and I think they closed the ticket 😢
well open new ticket and explain . only way to get help with this is player support
Solution
Alright thank you for helping my out 🙂
no problem my friend . wish could do more but none here can help you only player support and there are not in the server