valorant full screen bug and "diagnosing your pc"
momo help me
Solution:Jump to solution
VALORANT Support
Changing Your Region of Residence for Your Riot Account
Are you experiencing strange lag while playing VALORANT or Legends of Runeterra?
Are your available payment options in the wrong currency?
What about not being able to queue up with your friends? ...
300 Replies
@momo
whats your ingame name ?
And tag
Type it together
my valo?
@junimo he keep get your device ran into problem its bsod i think
Yes
ok
put your ingame name here with tag
And wait the dev to tell you whats the problem
You fixed your stuck screen ?
ok
Yetteです#6921
okay
btw
i finished intel download
reboot required
should i do it?
Yes
ok btb
brb
Press windows + r
Type:
%localappdata%\VALORANT\Saved\Crashes
and press enter
Check if there is crashed files created there
And if you crash again and it creat file zip it and send it herei opemed the file
it says empty
okay
try your game now
ok
every time i press play
on riot client
it doesnt open it
and the play button is able to be pressed again
like it just ignores my play button
restart your pc
ok
you updated your nvidia driver ?
how to do that
im udpdating that rn
okay
Tried opening the game ?
yea
i tried pressing play
it just wont opem
not working ?
i can press it multiple times
uea
Go settings
or riot client
Repair the game
oka
it says repair was succes
okay
When nvidia finish
Close game and riot client from task manager
Then right click on val and run as admin
it says
for ndia
nvidia
checking system compatability
and then it says
nvidia installer cannot continue
whaaaaa
whaat
You sure you downloaded the right one ?
this one?
how do i check for updates tho
ts just automatically like that
Bro what did you download?
nvidia broadcast
🤦 🤦
I meant nvidia gpu
no need brodcast
ok i l download that
go to browse and search for NVIDIA app or geforce now
Show me before you download something
Yes this one
ok
downloading now
Have you tried closing the game from task manager
And riot client
no idk how to do t hat
Open task manager
end task?
Yes
For val and riot client
wait
go to task manager
performance tab
And show screenshot
like the cpu
and gpu?
yes
pl
ok
mb for making u go through all dis bro
Its okay
Just show me tab performance
wdym tab performance
go to task manager
performance tab
Show your cpu and gpu
Okay
You finished downloading nvidia app ?
ye
okay
Now go to driver and update game ready driver
in the app
ok downloading now
new geforce game driver
right
yes
how long does this take
Not long
ok
yo its gonna take a bit
i think
Have you ever update it
i dont think so
make sense
okay
Always update your drivers
like in nvidia?
everywhere
like in nvidia and intel
yes
And windows updates aswell
ok
btw
my computer just crashed
its better for your pc and improve your performance
and it said
your device ran into a problem
Yes
how do i automatically update everything i need to
Lets fix your game stuck first then we look at the otber
ok
Windows update you can set auto
Others you have to check from time to time
bruh
My computer keeps on hsuttonf down
Saying
Your device rna into a problem need to restart
By it self or when you try to start val ?
itself
does it show you error code ?
no
next time it happen i try to ss
im continuiing to update nvidia
how do i know how long its gonna take
well if your pc keep crash it will download over and over again
bruuu
okay
At what point does it crash? Cause you said earlier pressing play just greys out and back to red.
^
Now
it just crashes whenever i try to update nvidia i think
It like says
Hmmm
Now its this
First try this:
Press windows key
Search “msconfig”
And open “System Configuration”
Head to “Services” tab
Check “Hide all Microsoft services”
And then “Disable all”
And find “vgc” and enable that only
Open “Task Manager”
Then head to “Startup Apps”
And disable all
Then enable all riot related
Then restart your pc
Once that’s done ofc
Ok i did all that im restarting my pc now
Bro my computers frozen
yo
on riot client
it says to restart computer to launch game
but when i restart it just does the same thing
Reinstall vanguard
;vgc
- Open the Task Manager > Details tab
- End the task on all VALORANT, Riot Client and VANGUARD-related apps/services
- Open the Control Panel > Uninstall a Program
- Uninstall Riot VANGUARD
- Open CMD as Admin and type these commands:
- sc delete vgc
- sc delete vgk
- Navigate to your C: Drive, then Program Files
- Find the VANGUARD folder and delete it
- Open the Riot Client and click update
- Restart your computer after the update
After you’re done with that:
- Press Windows key + R
- Type services.msc
- Look for vgc
- Right-click on vgc > Properties
- Change the startup type to automatic
- Start the services (if not started already)
We will be waiting for your response, thank you.
bro my compurr keeps shutting down
^ same as this? Or just turns off
like same
I thought you said it only happens when trying to update nvidia
yea i though so too but
i think it just happens randomly
idek
i can open valorant
but its just a black screen
Bro why is my computer so fricking glitchy
im lowkey about to kms
😂✌️
im not sure whats up with your pc
Just nuke it
If you can, reinstall windows, sum on your pc prob keeps crashing it :val_SusgeNoted:
its corrupted files of windows
You can repair it but will fail soon again
You can check the logs it generated
So best thing as rachel suggested to reset windows
What
How do you reset windows
momo do you know why the game says you need to restart to play
but when you restart
it tells you to restart again
what the fuh
make repair files
nah its fine i dont want to reset my files
repair not reset
yo bro online it says
its the blue screen of death
What the corny ass name is that hro
what
look type in search bar
Recovery option
open it
Then reset this pc
Your windows is corrupted and only way to fix all of this to reset windows
But you need to save important files
are u sure
Bro im too dumb to do this
Do you have anything important on pc like photos or files or documents?
because everything will be deleted
no i dont think so
dang ok
wait momo can you guide me through this
reset window thing
im scared to do it
type in search recovery option
Open it
Then reset this pc
Then remove everything
and it will start automatically
k doing it now
wish me luck
wait it says
what does it say
show
BRO
WHAT THE FUCJ
?
my computer just restarted itself befroe i could reinstall
wait momo
no
wait bro
what the heck
Is this good?
Yes
ok thanks bro
No problem
yo momo
Its like in the middle of resettung
Good
Keep going
Ok
Its 67 percent
Yo momo
The reset is done
And i logged back into my microsoft acc
And it badically is logging me back into my old acc
Wouldnt that be a waste if i just went back
Should i set up as new pc
no
no
now go ahead and download what you want
update windows
update the intel gpu
okay
I ll look up how to update intel gpu
Intel
Intel® Arc™ & Iris® Xe Graphics - Windows*
This download installs Intel® Graphics Driver 32.0.101.7029 for Intel® Arc™ B-Series Graphics, Intel® Arc™ A-Series Graphics, Intel® Iris® Xe Graphics, and Intel® Core™ Ultra Processors with Intel® Arc™ Graphics.
here
i download this again?
yes
update windows aswell
Ok
ok im gonan downlad tis
okay
yo
why did command prompt just oppen
for like a secon
and then dissapear
when i download this intel
bro isnt that like really bad
its just driver bro
used by 10000 ppl here
and its just replacing driver
you updated windows?
yea
and nvidia ?
intel is downloading now
yea
so command prompt open and close
doesnt mean anythin right
No no
unless you installed something eles then idk
anyway your game should work fine now without any problem
Make sure all driver updated
ok i try to download valorant now
thanks for all this
thanks to rachel aswell
No problem
alr i might come back if its still bugging
sure
btw momo
when u download valorant
Will keep it open till you say its good
Yea ?
does it automatically help you download the other app aswell
like the anti cheat app
vanguard
yes
You just click download valorant
Everything related to the game will be downloaded
ok thx
Np
yo momo
yes
i opened valorant
Andits able to open but
but ?
jt ttakes kinda long on the loading screen nd i can go fullscreen
like theres a black line on the bottom that doesnt allow me to go fullscreen
open nvidia control panel
go to res
set the res you want
then go to adjust desktop size and setting
set it to full screen
Where do i find res
open nvidia control panel
ok and then
go to change resolation
i cant find change res
put nvidia gpu only
oka
i did it
it like shrinked my computer tho
show me what happen
idk if u can tell but like
it seems like everything got shorter and smaller
thats fine
go back to nvidia control panel
ok
go to change resoltuin
ok
put the res you want
i already set it as the native re
res
okay
now go down to adjust desktop size and postion
ok
and make it full screen there
ok
its still small
you put same res there aswell ?
yea
only the val small or the entire pc ?
eentire
like it turned into ipad
right click on the screen
and go display setting
ok
and show me
didnt you say you have laptop ?
scroll down
i do
oh wait
it just randomly fixed?
what why'
how you have 2 monitor ?
prob setting were messed up
but how 2 monitor ?
idk
its always been like that
but you have only 1 monitor ?
yea
its a laptop
okay
now its good ?
wait'
sorry my
wifis bad
🤦
look
valorant still has the black thing at the bottom
can you see it
its kinda hard to tell i think
Oh shit
Is this bad
it did this when i s
witched from optimus to nvidia gpu only
i just wish to know how you have 2 monitros
this shoudlnt happen
idk its always been like dat
this is correct right
yes
it should not be when you have only 1 montiro
oh
for that
@Rachel does the game support that res ?
it said
show 2
so then i changed back to 1
but you have 1
and i dont see 2 monitors anymore
now its good then
ok
btw
valorant still
it says its in fullscreen
but theres like
top and bottom of the screen
is black and blank
show video setting ingame
ok
but it takes pretty long to open
or it just crashes
yo btw
you updated nvidia
and intel gpu ?
momo
yea
bt
yes\
everytime i go back to nvidia control panel
its back to optimus
and uncheks nvidia gpu
werid
yea
momo
do you know how i can keep gpu only and
prevent it from going to optimus
have no idea
but wait
type in search
power option
ok4
edit plan settings?
yes
ok
and show me
It went like this once
Its like this
change power advanced setting
open it
ok
show me
ok
close it
open power option
ok
power option?4
power option yes
like the original screen
and then what
show me
my wifi i so bad
not edit plan setting
only power option
what
look above you see power option
click on it
ok
click change plan setting
Ok
show
ok
you clicked here ?
yea
okay
go to nvidia control panel
set it to nvidia only
then restart your p
pc
okay
if u say so momo sama
:val_CatJam:
hello
im back
ok its nivida gpu only now
restart again
and open the game
ok
ok im back
now im gonna open game
its gonna be fullscreen?
should be yes
ok
its like
still has black bar on the bottom and top
but
show me setting ingame
it might just supposed to be like that
ok
i think its your res
you need to play in lower one
not the recomonded one?
which res should i go
doo you see the 2 black screen
on the bottom and top
is that normal
put it to fill
yooo
it fixed
🙂
how old are you ?
im 15
okay
why
now everything good ?
need help with anything eles ?
yes tysm
my servers are asia
like
because im from japan
and now im in LA
cool
any other problems ?
so everything is like asian server and my ping is bad
yes
how long you been there ?
3 weeks or 2
okay
because school started4
you need to open ticket to riot support and tell them you moved to diffrent place and you wanna change your region
Solution
VALORANT Support
Changing Your Region of Residence for Your Riot Account
Are you experiencing strange lag while playing VALORANT or Legends of Runeterra?
Are your available payment options in the wrong currency?
What about not being able to queue up with your friends? ...
read this and login
it will change it auto i think
ok
i ll do that
ok
it says they cant assist me rn
submit a ticket
then open ticket
they will change it for youyand you can play in low ping
this issue cant be fixed here only with player support
okay i will do that
so now no crash no stuck loading screen or black screen ?
yea i think its all fixed thanks to you momo sama
no problem
play a bit if everything good let me know
ok thank u so much bro
that helped alot preciate it really dud
havefun :633658072245469195:
🥰
everything works fine ?
yea it fine hyst
im trying to change my region
yo momo
everytime i alt tab
out of valorant
the screen glitches
but then goes back to normal
how to fix