September photos appear to be uploaded in the iOS app but are nowhere to be found in the filesystem
This is on v1.142.1, but started before that. Already logged out and back in and cleared cache.
58 Replies
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In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
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If this ticket can be closed you can use the /close command, and re-open it later if needed.What is your server version?
v1.142.1
What is the issue btw? The mobile app says that an asset is uploaded but you cannot find it on the web version?
Please post your compose, env and output of df -hT @yeahnoforsure
Compose: https://pastebin.com/Zb7Ed50q
env: https://pastebin.com/ja4SmG5y
Output of
df -h (T didn't work)
Pastebin
WARNING: Make sure to use the docker-compose.yml of the current ...
Pastebin.com is the number one paste tool since 2002. Pastebin is a website where you can store text online for a set period of time.
Pastebin
You can find documentation for all the supported env variables at...
Pastebin.com is the number one paste tool since 2002. Pastebin is a website where you can store text online for a set period of time.
The mobile app says assets are uploaded, their thumbnails don't appear in the webUI on desktop, and there's nothing in the filesystem under September
This is actually for one of my users' accounts but it's the same for my own too
The error loading image means the thumbs aren't loaded
Right.
They either are inaccessible (the mount has failed) or they were never generated
You can go to a single image and trigger "refresh thumbnails" to see which it probably is
So why are they appearing as uploaded on iOS but I don't see them in Finder
Well that would mean the mount has failed
So they are getting uploaded directly into the docker image
I'm guessing you are doing docker desktop on macos?
Yes I'm using OrbStack. If the mount failed the container wouldn't start, though. I also have other containers mounted to this drive and they function normally. I believe this started happening when I updated the server to 1.140.0, then I updated to 1.142.0 then 1.142.1
Yes and no, if the mount fails while the container is running you get this kind of effect
Easy way to confirm would be to dive into the container through CLI and list the contents of those folders
mmmm
is there a
/data/library ?No. I believe I started using Immich before those paths were changed, if we're talking about the same thing
So I've just kept them as
/usr/src/app/etceteraYes, but you can change to it live, which is why I was asking
Hmm I don't understand, sorry
Wait this isn't right
What it is:
What it should be:
What is the full path of your library folder in this screenshot?
ah missed the part where you added /library there
/Volumes/Vision/Docker/Immich/library/Mom/2025but you are missing an actual top level folder mount š¤ not sure that matters though at this point
I recall that yeah but it never seemed to be a problem
As an aside, it's much simpler like this:
Same effect with less administration
But on to the problem at hand
I'll take note and make some changes later, thanks
I have to go in a little bit but I'll come back to this thread. I appreciate the help. Thank you!
Is there a way I can maybe force a backup from the iPhone again? Maybe that'll help?
Are there any images that were uploaded today or after the last upgrade at least?
Just really want to see where (it thinks) it's sending them before we try drastic measures š
Hi sorry for the late reply. No, nothing appearing in Finder for me, my mom, or any other users. I saw on Reddit today that a new mobile app version may be released today that might fix it?
No that won't fix it because they already are uploaded, and that's where it went wrong
If you click one of the errrored images what does it think the storage location is?
/usr/src/app/upload/upload/cee37dfe-8277-414d-8ff5-793f70c9370f/be/75/be75e914-792d-4daa-903c-a7c1714a8279.JPEG
Why aren't they being moved to library?
That's a question for the storage template, or it's job, and the logs
Okay...I mean I've changed nothing except consecutively update the Immich server.
I'm getting all these
Unable to get template path for <asset>: Error: Template not initialized
But in the settings, my storage template is there
{{y}}/{{MM}}/{{y}}.{{MM}}.{{dd}}_{{HH}}.{{mm}}.{{ss}}_{{filename}}Yep I see, I assume you've restarted the containers already just in case?
I just did, yes
Same error
And I have
Enable storage template engine enabled
I'm currently on v1.143.0 for both the server and iOS app@bo0tzz any ideas here? This is beyond the basics š
As an aside I noticed recently I often get "Server Offline" on the bottom left. That didn't used to happen before.
Either your container is constantly restarting or your proxy isn't happy
Hmm, got it, thanks.
Easy to check with
docker ps -a and noting the uptimeThe container doesn't appear to be restarting so I guess it's the proxy. The server offline appears for like a second or two then disappears
Well I'll await further support with the storage template. Thanks for your time.
Actually now that I watch the server logs it does appear to be restarting.
I keep seeing
error: PostgresError: pgvecto.rs: IPC connection is closed unexpected.
Postgres says:
2025-09-23 17:50:10.151 UTC [1] LOG: database system is ready to accept connections
2025-09-23 17:50:36.626 UTC [288] ERROR: pgvecto.rs: IPC connection is closed unexpected.
It seems to kind of do that in a loop
I gave postgres limits of CPU 2.00 and Memory 4096M is that not enough maybe?It should be plenty
The curious part here is the pgvectors message
we use vectorchord these days, your container has both to support migration but after that's done it should be using vectorchord
So I wonder if something went wrong with the migration there
Turns out I was not allocating enough memory to the container.š¤ Maybe temporarily give it some more? ah wait try increasing
shm_size: 128mb to 256mb first in your compose @yeahnoforsureHmm it appears to be more of the same loop
Ugh,
invalid record length at F/85A6E640 is starting to sound like a corrupt databaseBummer. Well I can try restoring from backup if you and your colleague don't think anything else is going on. I appreciate the help. But would it be a problem if my backup is from before any migration but my server is now at 1.143.0?
That should work unless the previous version was pretty old
Weird now that I look at my backups the last one was on 8/29 v1.137.1
I guess it didn't do any backups since then for some reason
the some reason being it constantly restarting and getting interrupted in the backup process? š
right lol
Do you think I should just restore? Or wait to see if there's something else I might try
Well it would be the most surefire way, the annoying part comes after, trying to re-upload the images
Oh would they not just be noticed as not synced to the server?
Though I guess you can sort of see them all stuck in upload/upload anyway š¤
If you log out/in in the app that could work, I'm not too versed on the sync mechanisms there
I'm restoring. Will let you know how it goes.