Forgot Gmail Linked to PUBG Claim – Have Claim Number
Please help me. I submitted a claim to recover my PUBG account, but I forgot the Gmail address I provided since my phone was formatted. I only remember the claim number.
Solution:Jump to solution
It is your e-mail so only you should know it, perhaps can try to check your e-mail and search for "PUBG MOBILE", if you find a any e-mail sent by PUBG MOBILE, then that should be it. Otherwise, you may try to contact the in-game customer service to see whether they can help you with it.
11 Replies
Plz help me asap!
Hi, do you have any other social accounts link?
I mean email or phone number etc?
The 12 codes are used for secondary verification if you try to login on an untrusted device (new device).
Hi, unfortunately, the only link is the email address I used in the claim. There are no other linked options.
And I have a question: can I still log in using the 12 codes after a successful claim?
Hmm. As per my experience once i try to login through my email on another device, it was not letting me in just with the email.
First i have to enter the email and then a security code.
Security code alone is not useful as much as i know. Still maybe it can be use in the file claim as a sign of ownership.
But as I mentioned I don't remember the email address that I provided in the claim... I don't know how to login now
Ok. I hope you get your account back.
As long as you have enter the correct information in the file claim, there is a high chance that you'll get you account back.
Although you should tag Error and ask for his/her assistance. Good luck
Thanks bro, ya I think it's approved but I'm waiting for the support answer to help me remember the email address to login... Anyway thanks a lot!
Oh, nice that's a good news.
This has happened to me also, but fortunately the email was only linked to the other game and the account was not that big.
Glad it worked out for you. Hopefully, I can recover mine as well.
❤️
Solution
It is your e-mail so only you should know it, perhaps can try to check your e-mail and search for "PUBG MOBILE", if you find a any e-mail sent by PUBG MOBILE, then that should be it. Otherwise, you may try to contact the in-game customer service to see whether they can help you with it.