false ban// please
my boyfriend has been hardware banned on playstation for seemingly no reason. His ban says he was cheating with scripting or third party sources, but he's never even attempted anything of the sort. We've opened tickets just to get automated responses that are zero help. I just want to feel like I'm actually talking to a person that is hearing our problems. I understand it's a big company, and there are a lot of people that need support, but to tell someone who has poured their heart and soul into this game that all his hard work was for nothing is downright sad. We're willing to do anything to get this fixed. We met on this game almost exactly a year ago and wont even be able to play it for our anniversary now, to say were heartbroken would be an understatement. I can't just sit here and let him be banned with no explanation. please reverse this
Solution
so we close this and keep the one from the guy open so when dev have time and wanna help they do
