Twenty•2w ago

microsoft sync failed

When I check the logs, I see the message below:

[
worker-1  |     MessageImportException [Error]: Error: Error: TypeError: Cannot read properties of undefined (reading 'includes')
worker-1  |         at MessageImportExceptionHandlerService.handleUnknownException (/app/packages/twenty-server/dist/src/modules/messaging/message-import-manager/services/messaging-import-exception-handler.service.js:128:40)
worker-1  |         at process.processTicksAndRejections (node:internal/process/task_queues:105:5)
worker-1  |         at async MessageImportExceptionHandlerService.handleDriverException (/app/packages/twenty-server/dist/src/modules/messaging/message-import-manager/services/messaging-import-exception-handler.service.js:72:21)
worker-1  |         at async MessagingMessageListFetchJob.handle (/app/packages/twenty-server/dist/src/modules/messaging/message-import-manager/jobs/messaging-message-list-fetch.job.js:82:13)
worker-1  |         at async MessageQueueExplorer.invokeProcessMethods (/app/packages/twenty-server/dist/src/engine/core-modules/message-queue/message-queue.explorer.js:113:17)
worker-1  |         at async MessageQueueExplorer.handleProcessor (/app/packages/twenty-server/dist/src/engine/core-modules/message-queue/message-queue.explorer.js:104:13)
worker-1  |         at async /app/packages/twenty-server/dist/src/engine/core-modules/message-queue/message-queue.explorer.js:79:17
worker-1  |         at async Worker.processFn (/app/packages/twenty-server/dist/src/engine/core-modules/message-queue/drivers/bullmq.driver.js:43:13)
worker-1  |         at async /app/node_modules/bullmq/dist/cjs/classes/worker.js:520:32
worker-1  |         at async Worker.retryIfFailed (/app/node_modules/bullmq/dist/cjs/classes/worker.js:747:24) {
worker-1  |       code: 'UNKNOWN',
worker-1  |       userFriendlyMessage: undefined
worker-1  |     }
worker-1  |   ]

[
worker-1  |     MessageImportException [Error]: Error: Error: TypeError: Cannot read properties of undefined (reading 'includes')
worker-1  |         at MessageImportExceptionHandlerService.handleUnknownException (/app/packages/twenty-server/dist/src/modules/messaging/message-import-manager/services/messaging-import-exception-handler.service.js:128:40)
worker-1  |         at process.processTicksAndRejections (node:internal/process/task_queues:105:5)
worker-1  |         at async MessageImportExceptionHandlerService.handleDriverException (/app/packages/twenty-server/dist/src/modules/messaging/message-import-manager/services/messaging-import-exception-handler.service.js:72:21)
worker-1  |         at async MessagingMessageListFetchJob.handle (/app/packages/twenty-server/dist/src/modules/messaging/message-import-manager/jobs/messaging-message-list-fetch.job.js:82:13)
worker-1  |         at async MessageQueueExplorer.invokeProcessMethods (/app/packages/twenty-server/dist/src/engine/core-modules/message-queue/message-queue.explorer.js:113:17)
worker-1  |         at async MessageQueueExplorer.handleProcessor (/app/packages/twenty-server/dist/src/engine/core-modules/message-queue/message-queue.explorer.js:104:13)
worker-1  |         at async /app/packages/twenty-server/dist/src/engine/core-modules/message-queue/message-queue.explorer.js:79:17
worker-1  |         at async Worker.processFn (/app/packages/twenty-server/dist/src/engine/core-modules/message-queue/drivers/bullmq.driver.js:43:13)
worker-1  |         at async /app/node_modules/bullmq/dist/cjs/classes/worker.js:520:32
worker-1  |         at async Worker.retryIfFailed (/app/node_modules/bullmq/dist/cjs/classes/worker.js:747:24) {
worker-1  |       code: 'UNKNOWN',
worker-1  |       userFriendlyMessage: undefined
worker-1  |     }
worker-1  |   ]

5 Replies

anushka.singhOP•2w ago

Does anyone know what is the root cause of this problem? I have tried to reconnect my account multiple times. Everytime it tries importing for a long time and then puts a message saying Sync Failed.

mide•2w ago

It looks like the error happens because something in the code is undefined when it tries to use .includes. This could be due to a missing field in the messages being imported. Can you check if all messages in your account have the expected structure, or share which service/account you’re syncing? @anushka.singh

Prastoin•2w ago

Hello @anushka.singh what twenty version are you using ? It seems like the type error comes from the exception handler already

anushka.singhOP•2w ago

I am using version 1.6.7 I am trying to sync all of my microsoft 365 emails and calendar. I am unable to figure out which exact record is causing this error. The logs don't help in that as much and so far I haven't found anything in my emails either. I do have like probably over 3000 contacts, but I'm assuming the volume is not something that would cause an error

Prastoin•7d ago

Hey any metrics regarding your pod cpu usage ?

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