something problame

Hello everyone, I want to ask, I have a problem in the Valorant game, if I log in my laptop is stuck and the crosshair only loads, I have tried several ways but it doesn't work, it's been 2 weeks since I played Valorant, I have reinstalled it twice, and it still doesn't work, please help me someone, I will be very grateful if you help me:val_Hampter: