The technical support team for PubgMobile does not work with templates!
I am tired of receiving the same template responses that do not resolve my case. Let me state this clearly: my PUBG Mobile account was hacked together with my Google account. I have never sold, traded, or shared my account with anyone. Therefore, all references to “account trading” or “transaction risks” do not apply to my case.
I have already provided enough evidence to prove I am the rightful owner, including:
Registration details (original email and phone number),
Login history,
Payment history via Google Play and Midasbuy (with bank statements available).
This is more than sufficient to confirm ownership. Yet my case is still being rejected without a proper explanation.
I demand:
1. Immediate escalation of my case to the Security / Account Recovery Team instead of receiving copy-paste replies.
2. A proper investigation using the evidence I have submitted.
3. A clear explanation of why my valid proof is being ignored.
⚠️ If my case continues to be rejected without proper review, I will:
File chargebacks for all my Google Play and Midasbuy purchases,
Submit formal complaints to Google and consumer protection authorities,
Publicly share this issue across social media and player communities.
I expect a serious investigation and a real solution, not another template message.
Solution:Jump to solution
If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.
If both of your requests on Google form and the in-game recovery tool are both rejected, then you need to reach out to the in-game customer service directly if you still require assistance.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the form requested from you, or that it does not match with what they have. In this case, you will have to cross-check and keep trying....
1 Reply
Solution
If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.
If both of your requests on Google form and the in-game recovery tool are both rejected, then you need to reach out to the in-game customer service directly if you still require assistance.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the form requested from you, or that it does not match with what they have. In this case, you will have to cross-check and keep trying.