Neon•3mo ago

Can't find Neon instance of Encore project

Hey guys
Thank you for the awesome project.
I have an issue: while building a project on top of Encore.dev framework I created a Neon instance and linked it to encore. Encore made some branch(es) for the staging environment.
Now I can't find the actual Neon instance, moreover I am not sure anymore which account is it actually connected.
Encore dashboard shows 1 Neon project with 1 Neon endpoint which the most likely is a dev one (0.25/0.25) but I don't see endpoints with that id in my Neon dashboard, so I can't check usage and upgrade if needed.
Could you help me please?
Thank you in advance!

instant-harlequin•9/30/25, 1:37 PM

Hey!
If you can't find the Neon project that encore created for you, there's a good chance it was in another account then. Are you able to login using any previous method you've used and check those?

living-lavenderOP•9/30/25, 6:21 PM

@Sam I've tried out github - no organisation, no projects
For the business email I have an org and one project, but ids doesn't match to what encore has

In theory I can backup data via encore, reconnect encore to correct neon account and restore data again.
But I am really wondering if that encore who messed up or I did something wrong?

living-lavenderOP•9/30/25, 6:23 PM

@Sam when you authenticate user via github, do you stick to github user id or to github primary email address?

instant-harlequin•10/1/25, 3:24 AM

That's unfortunate. It's more than likely that it's tied to another account. Your best bet would be to pg_dump and restore into a project in the right account/org. With the neon import data assistant, it'll be an easy transition though

instant-harlequin•10/1/25, 3:24 AM

AS for GitHub SSO, we key off your GitHub user ID (OAuth sub), not the primary email

Can't find Neon instance of Encore project

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