Immich iOS App spamming my phone with sync notifications
I am getting about 100(it's really that much) notifications of my iOS-App "backuping up" photos while not even shooting new photos every day
I can swipe it away and then the notification reappears after 1-3 seconds
once it's done after a few minutes of spamming, it comes back within about an hour or so.
The Error in the screenshot keeps appearing, and the app constantly shows about 900 photos and videos in queue. It constantly tries to sync up thing but somehow gets stuck. Any ideas why this is happening and/or how I can fix it?
7 Replies
:wave: Hey @DaFeist,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.both app and server are on the latest version, and this issue has only been happening since some major update regarding queues and syncing. It is syncing and uploading all files over and over again
Can you share a screenshot of the profile pop-up from the app? The one you get when you tap the profile image. Along with a screenshot of the backup page, as well as the Sync status page (Settings -> Sync Status). Kindly also share the mobile app logs, or a screenshot of the complete error you get when you tap the 3rd red tile (the one that says updateMemoryAssetsV1)
Sure, here you go
Have you tried logging out and logging back in to the app?
Imma try
Seems to work for now but we‘ll see! Thanks, and im gonna leave this if it keeps working and come back if the problem reoccurs :)
how stupid that I haven‘t tried it yet, I thought I had already done it lol
Not a problem, do ping me when you hit this error again 😄