🚨 **URGENT: PRO Plan Production Outage - Day 4 - Need Update on Escalated Ticket**
Tickets: SU-254853 / SU-254890
Project:
iteqqXXXXXXXXfvxuqtj (flowfon-production)
Plan: PRO (Paid customer)
Downtime: 96+ hours (4 days)
see attachmend...
Thank you.1 Reply
I'm not a Supabase staff but I have some questions in regards to some of these questions.
1. Status Update - What has the escalated team found?
What did you ask them to look into? You stated the database schema was (accidentally) deleted by yourselves.
2. Health Check Errors - What specific backend errors were discovered?
What errors are you getting because you state the health check endpoint is healthy. Does the project status in your dashboard show healthy for all services too?
3. Backup Check - Do point-in-time recovery backups exist for Sept 27, 09:00 UTC?
This would and should be accessible by yourselves in the Supabase Dashboard https://supabase.com/dashboard/project/_/database/backups/pitr
4. Recovery Plan - Which approach should we take?
If there is a pitr backup, try restoring that.
5. Timeline - When can we expect resolution?
If you've emailed Supabase support already, you will just have to follow up on that email.
Also not sure what escalation means in your message, did Supabase support mention it was escalated to a specific team internally?