Production DB Down After Rollback - Pro Plan - Need Status Update
Hi Supabase team,
What I'm trying to achieve:
Restore our production database that has been down for 3 days following a rollback operation.
What's going wrong:
Our database became completely inaccessible during a rollback and remains offline, blocking all production operations.
Environment details:
We received email confirmation that this was escalated to the infrastructure team on Oct 24, but haven't received updates since. Given this is a production outage affecting our business operations, we're looking for:
Thank you!
Andres
ats@corti.ai
What I'm trying to achieve:
Restore our production database that has been down for 3 days following a rollback operation.
What's going wrong:
Our database became completely inaccessible during a rollback and remains offline, blocking all production operations.
Environment details:
- Plan: Pro
- Platform: Supabase hosted (not self-hosted)
- Support Ticket ID: SU-283627.
- Timeline: Issue started Oct 24, support ticket opened Oct 24, escalated to infrastructure team same day
We received email confirmation that this was escalated to the infrastructure team on Oct 24, but haven't received updates since. Given this is a production outage affecting our business operations, we're looking for:
- Current status of the investigation
- Estimated time to resolution
- Any additional information needed from our side
Thank you!
Andres
ats@corti.ai
