Production DB Down After Rollback - Pro Plan - Need Status Update
Hi Supabase team,
What I'm trying to achieve:
Restore our production database that has been down for 3 days following a rollback operation.
What's going wrong:
Our database became completely inaccessible during a rollback and remains offline, blocking all production operations.
Environment details:
- Plan: Pro
- Platform: Supabase hosted (not self-hosted)
- Support Ticket ID: SU-283627.
- Timeline: Issue started Oct 24, support ticket opened Oct 24, escalated to infrastructure team same day
Current situation:
We received email confirmation that this was escalated to the infrastructure team on Oct 24, but haven't received updates since. Given this is a production outage affecting our business operations, we're looking for:
- Current status of the investigation
- Estimated time to resolution
- Any additional information needed from our side
Happy to provide any technical details that might help expedite the resolution.
Thank you!
Andres
ats@corti.ai
What I'm trying to achieve:
Restore our production database that has been down for 3 days following a rollback operation.
What's going wrong:
Our database became completely inaccessible during a rollback and remains offline, blocking all production operations.
Environment details:
- Plan: Pro
- Platform: Supabase hosted (not self-hosted)
- Support Ticket ID: SU-283627.
- Timeline: Issue started Oct 24, support ticket opened Oct 24, escalated to infrastructure team same day
Current situation:
We received email confirmation that this was escalated to the infrastructure team on Oct 24, but haven't received updates since. Given this is a production outage affecting our business operations, we're looking for:
- Current status of the investigation
- Estimated time to resolution
- Any additional information needed from our side
Happy to provide any technical details that might help expedite the resolution.
Thank you!
Andres
ats@corti.ai
