Uploading from mulitple Apple Devices?
i don't understand why my iphone keeps resetting the count... i left it to upload in foreground for 5+ hours and it went down to 15k remainder then i had to take a call, opened the app after and it's back to this count... in the meantime i deleted 30k duplicates from the browser. (upload from last night) not sure why it does this.
I uploaded my entire media library using my iPad.
Does it not check for some kind of metadata before uploading everything again? and if not, why does it not even remember what duplicates it deleted rather than uploading everything every single time?
photo 1 uploaded from ipad
photo 1 uploaded from iphone
duplicates detected
iphone photo deduplicated
next sync, it looks like the iphone uploads photo 1 again so it shows in the duplicates again
6 Replies
:wave: Hey @x.nsK,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:oh and..... i just saw this...
and again
Why’d you have two different tickets for similar issues? You can close the other one and we can continue here
Can you share the version of the mobile app and your server?
To clear the cache used by the app, you can go within Settings inside the app -> Sync status -> Clear File Cache
i don't have 2. I just commented on the other guy's open issue since that made me look at the storage. But that is not my problem. The file sync is my problem.
app version 1.143.1 b226
server 1.144.1
Can you share the mobile app logs?