Unable to get any Jobs to process
- All the troubleshooting steps you've tried so far.
* I've blown away my immich and started from a new installation and just uploaded a single image. The problem is that it doesn't seem like any microservices are picking up jobs. I've yet to get a single job to process. In the case of a single image upload, the one job of generating thumnails just remains in "Waiting" state. In more complex situations, I've tried uploading many images and all jobs stay in "Waiting". I've also tried enabling an external library and those external library jobs just remain in "Waiting" and nothing processes.
- Any recent changes you've made to Immich or your system.
* I can reproduce the problem from a brand new immich installation
- Details about your system (both software/OS and hardware).
* Ubuntu 22.04.5
- Details about your storage
* All of the directories, including the UPLOAD_LOCATION of /data/immich/library are on a HDD and the partition is ext4
- The version of the Immich server, mobile app, and other relevant pieces.
* immich 2.0.0
- Any other information
* The differences from the stock
docker-compose.yml that I'm using are
* I'm following these instructions ( https://docs.immich.app/FAQ/#how-can-i-run-immich-as-a-non-root-user ) which indicate how to run as a non-root user
* All of the users configured in the docker-compose.yml are owners of the associated directories that they access
* I can confirm that redis is writing to it's dump.rdb file, postgres is writing to it's files, immich stores the uploaded image in the library directory and the ml container writes files to it's directories.
* The immich app itself seems to work fine in most regards, it appears to just be the "Jobs" function.
* I also can't figure out how to get any diagnostic data on the microservices part of immich to try to understand why the jobs aren't processing. I see no mention of the jobs or microservice in any logs as if the entire feature is just absent.3 Replies
:wave: Hey @gene_wood,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:Here's the full contents of the immich directories showing the permissions and the various immich users (ml, postges, etc) writing their files as themselves.
And I can confirm that the uploaded image is present because, though it has no thumnbail (Just says "error loading image") and it has no rendered image (same error), if I click the download button for the image, I can download it just fine.
Is the immich process which executes jobs a distinct process from
immich-api? Or does immich-api work with the redis container to process jobs? I ask because in the immich container, I only see an immich-api process running, but nothing mentioning microservices or a worker process that would specifically do job processing.