Most of my videos doesn't play anymore
Hi
I'm running immich on unraid and just noticed some of my videos doesn't play and there is exclamation point on top right
I did run trscode job on server but it didn't help
Any log I can provide to you can help me better?
I did even search that video name in my immich share in unraid to find the original video but can't find it either
26 Replies
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If this ticket can be closed you can use the /close command, and re-open it later if needed.This the log from immich docker
The files are missing
Have you changed anything about the mounts, or has anything happened with your disks or such?
No didnt change anything when I setup immich I have 2 location in my setup . Is that possible to files are in photo share?
That screenshot is impossible to read
so you have confirmed the file ending in _EF.mp4 doesn't exists in
/mnt/user/immich/ ?
the only reason for that to happen is the files have been manually altered.
is there anything in that folder?I searched for even a couple of more video files with an exclamation point on them and all of them missing from /immich/library/admin section
Attached my immich folder screen
Files don't just vanish, something must have happened or changed
Does that ring any bells?
Even a video file from 2 weeks ago is missing which I'm sure in the last couple weeks nothing happens for the server .
Is that a possibility that files are in the encoded video folder ?
Cause just got size for that folder at its massive like 150+ GB
your disk may be starting to fail...
encoded videos contains transcoded videos.
originals are always in upload or library if you use storage template
No issues on my disks .
Ok so I reckon I need to accept the loss of my video file .
When did you last run a parity check?
And you do have backups right?
1 of Oct - there is a folder called back up in my immich folder
that's just the database (and should also be backed up externally), what about your media files?
I didn't have an external backup
What about my media file ? If you asking for health of those file everything is ok .
I'm a photographer and I have big collection of raw and edit file of my clients in my media folder and everything is safe in there
there's is no reason for a file to just dissappear...
and everything is safe in thereWell clearly not since some files have just disappeared You should really really have backups, doubly so if you do this professionally and deal with clients' data After sorting out this current mess, setting those up should be your #1 priority
I thought that's the point to have a parity disk with an unraid - but I do have external back up of my clients work
Is there a way to immich scan all the file and remove the file thumbnail with exclamation mark or not available
No
How about if I want to start over should I just keep the admin library folder and remove the rest and start the container?
Ok I noticed something that I do before . When files get uploaded to immich I always have 2 of them . I just deleted one of them which I did before and now that file doesn't play anymore after cleaning my trash
