Trying to add custom domain
Hi
I just bought pro to get custom domain and i'm experiencing all the bugs. The custom domain section on the proejct settings wasn't there. Then it it appeared randomly and i started the process but got "Failed to create custom domain: Project X is not allowed to set up custom domain; please contact Supabase support.
Came back and the custom domain section was gone again. After some time it reappears and I managed to get into the details of it and attempted to verify (it's propagated) and the box reset itself. Then i tried to add it again and got an error (cant remember exactly what it was but it basically said I can't do it).
Then i logged in and out and the box is there again waiting for me to verify and I clicked it and got "Failed to reverify custom domain: Project is not pending custom hostname verification." Custom domain reset itself again.
Im using brave, turned off VPN and shields.
11 Replies
Hey, I can help with that it sounds like a syncing issue between your Supabase dashboard and their custom domain API, which sometimes happens when DNS records are still propagating or the project state isn’t fully updated.
Can you confirm how long ago you added your DNS records and if your domain provider shows them as active already?
I originally added them about 30 mins ago, but i've retried by removing the domain name from the "host/name". It's showing some online. I guess i need to wait for all green?
Also I want to note that these issues started before I even had the opportunity to get my TXT records from supabase, so I don't think its got to do with the state of my DNS records? But maybe im wrong
Hey! I can definitely help you sort this out what you’re describing sounds like a Supabase dashboard sync issue rather than just DNS propagation. It often happens when the project state isn’t properly refreshed on their end.
If you’d like, I can take a closer look and help you get your custom domain connected properly would you like me to handle that for you?
I'll wait until tomorrow and try again. Just wanted to report this bug anyway.
This is your first warning from a mod, stop asking users for access to their projects. This is the second time I'm seeing you mention that you can handle that for you on here. This is not condoned on here, if the user doesn't know you or haven't asked you specifically to jump on a one on one call with them please don't be suggesting they should let you handle anything in their project.
Don't give anyone access to your Supabase account unless you know the person personally. We've had users attempt to take over others projects on here by soliciting that they can handle that for them. Mods and supausers will never ask for access to your account and no other user on here should be asking for such either.
Seemed a bit fishy 🙂 thanks
Nooo it not what you think ooo I was just trying to help ... I think I won't help again
Still nothing, idk why its not verifying 🙁 someone save me
You should contact Supabase support about this as they will be able to verify what's going wrong in their system. https://supabase.com/dashboard/support/new
Right! Thank you