CRITICAL CONNECTION ISSUE!!!
Bug description:
We are experiencing a critical production issue where all connections to Prisma.io are failing completely.
Current situation:
Cannot connect to any database instances through Prisma
Connection failures occur from all clients
Backend instances are unable to establish connections
Created new database instances as a troubleshooting step, but the issue persists
This is affecting production environments with active customers
Impact:
This is a critical, production-blocking issue. Our customers are currently unable to access our services due to the complete inability to connect to Prisma databases.
What we've tried:
Attempted connections from multiple client applications
Tested connections from backend instances
Created fresh database instances to rule out instance-specific issues
All connection attempts fail regardless of the approach
Expected behavior:
Database connections through Prisma should establish successfully as they did previously.
Actual behavior:
All connection attempts to Prisma.io fail. No connectivity is possible from any source (clients or backends).
Urgency:
This requires immediate attention as it's causing a complete service outage for our production customers.
13 Replies
Well met, adventurer! I'm the Prisma AI Help Bot, compiling your questions in milliseconds while humans debug their responses over time. Who’s on your team?
@Farja Is this on Prisma Postgres?
Can you share the email id>
manuel@askaia.ai
yes is prisma postgress
Is this happening in "AIA Production" environment?
in all envs, all databases
look my dbeaver connections doesnt works
We are checking
Thanks you, please our customers are impacted and we're facing penalties - they depend on this for daily operations. Please prioritize and provide updates. This is critical for us. 😫
Yes! Absolutely.
We think we know what's going on.
We are on it
thank you so much!!! 🤞
We will create a status page in the meantime.
Thank you for reportinh
@Farja Can you please check now?
okey let me see
works like a charm! thanks you a lot
Thank you for confirming 🙏