Account Recovery
I have an account which was initially created using my Facebook account. I stopped playing for a while, and during that time, I ended up deleting my Facebook account. Now, I can't sign in to my old PUBG Mobile account because the Facebook account linked to it no longer exists. I tried recovering from the PUBG Mobile game support but it always got rejected even if i gave all the answers.
I'm currently playing with a new account, but it would be great to get my old account back. I wanted to try recovery from googlesheet but i never made purchase on that account so there is no receipts to add.
Solution:Jump to solution
We recommend you to contact the Facebook customer support to recover your Facebook account as this is the most efficiency way.
Alternatively, you can also submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
And if the above methods did not work out, you can submit Recovery through https://pubgmobile.live/support....
3 Replies
Solution
We recommend you to contact the Facebook customer support to recover your Facebook account as this is the most efficiency way.
Alternatively, you can also submit an account recovery request through in-game at the login page of the game by selecting Help > Login Issue > Account Recovery > Submit Claim.
And if the above methods did not work out, you can submit Recovery through https://pubgmobile.live/support.
If there is no purchases ever made on the game account, then you do not need to provide any receipt.
@.Nadïa.🌴 Thanks. Will try mentioned steps above