Subject: Request for Re-evaluation and Recovery of My Compromised/Locked Valorant Account
Dear Riot Games Support Team,
I am a long-time Valorant player who has invested a lot of time and money into my account. Unfortunately, my computer was infected with malware, allowing third parties to gain access to it. I previously submitted a support request and successfully recovered the account. However, in my latest request, I was informed that it cannot be recovered again since it had already been restored once and is now locked.
I confirm that I am the original owner and still have all account details. For security reasons, I will share sensitive information (such as the registered email, purchase receipts, and verification data) privately with authorized Riot staff. I am ready to provide any evidence needed for quick verification.
Incident Summary:
Cause: Account compromised after my PC was infected with malware.
Impact: Financial loss due to valuable in-game purchases.
Ownership Proof: I can verify all related details upon request.
Evidence I Can Provide (Privately):
Purchase receipts or bank records.
Registered email and verification details.
My Request:
Please unlock and return the account to its rightful owner (myself). If full recovery isn’t possible, I kindly request any alternative solution or compensation for the account’s value.
All verification data will be shared securely through private channels. Thank you for your time, understanding, and assistance.
Sincerely,
(The account owner — information will be provided privately upon request.)
[October 12, 2025]
2 Replies
Riot Games’ policy allows only one full account restoration per compromised account, as stated in their official support article (https://support.riotgames.com/hc/en-us/articles/360041594634-Recovering-your-account) Once an account has been previously recovered and re-secured, subsequent compromises are typically deemed ineligible for another recovery due to security and ownership verification limits. However, since you can still provide strong proof of ownership (original email, purchase receipts, and prior ticket history), you should reply to the last support ticket and request manual escalation to the account recovery team, explaining the malware context and emphasizing that you’re the verified original owner. While Riot usually won’t compensate for lost in-game purchases, clear ownership proof sometimes leads to case-by-case exceptions or partial restorations.
So to get this straight, your pc got infected and lost your account, and recovered it from support.
How did you lose your account the second time?