Isn't there someone from the game team on this Discord?
Isn't there someone from the game team on this Discord? Someone who does a good job? Someone who can provide the right information. Most importantly, someone who can help?
Solution:Jump to solution
To recover your account, please submit a recovery request through in-game by going to the login page and selecting:
Help > Hacked Account & Other Account Issues > Account Recovery.
Make sure to submit the request from a familiar device and provide all required and accurate information....
5 Replies
About what?
Hello, @BLACK!
Please state your question and we would be happy to help you.
My account was stolen 6 months ago. I sent many emails to PUBG MOBILE with proofs but they send me one email with the same information I explain to them that I have tried this and that I need help but they send the same information. I sent a claim to restore the account with the correct information but the result is always negative. I want answers 6 months have passed in 6 months I have not taken a single step forward
Solution
To recover your account, please submit a recovery request through in-game by going to the login page and selecting:
Help > Hacked Account & Other Account Issues > Account Recovery.
Make sure to submit the request from a familiar device and provide all required and accurate information.
If your issue isn't resolved or your claim is declined through the in-game option, you can submit a recovery request for further assistance, @BLACK.
I submitted an account recovery request, but the system doesn't recognize it. I'm submitting from the device I've been playing on for 3 years, but now the system doesn't recognize it as a regular device.