Paid/Unpaid Support Issue & Refund Status
Issue: unable to contact Support due to an ongoing billing/refund issue. I'm stuck between paid and non-paid support and cannot get response from the Neon team. Can you please advise on how this can be resolved?
Details:
-I opened a support ticket while I was a paying customer, subject "[Neon Support] Re: Unable to downgrade Neon database for betterai-v1 - Vercel Support said only Neon support can fix the issue".
-The issue was resolved and was told explicitly by the Support person that I would get a refund. The last communication was 6 days ago from Neon support, there has been no refund.
-I can no longer get communication or response from Neon support.
-I downgraded my support to free and can no longer open a support ticket.
Question:
- How can I get confirmation from Billing or Support on next steps for this refund?
Thank you
Details:
-I opened a support ticket while I was a paying customer, subject "[Neon Support] Re: Unable to downgrade Neon database for betterai-v1 - Vercel Support said only Neon support can fix the issue".
-The issue was resolved and was told explicitly by the Support person that I would get a refund. The last communication was 6 days ago from Neon support, there has been no refund.
-I can no longer get communication or response from Neon support.
-I downgraded my support to free and can no longer open a support ticket.
Question:
- How can I get confirmation from Billing or Support on next steps for this refund?
Thank you
