Hi, I tried to restore my old account through pubg, and through the Google form, it doesn't work, because there is no answer to two questions because I just don't remember (I think so), help me solve the problem
If both of your requests on Google form and the in-game recovery tool are both rejected, then you need to reach out to the in-game customer service directly if you still require assistance.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the form requested from you, or that it does not match with what they have. In this case, you will have to cross-check and keep trying.