account recovery
My account has been stolen on October 4th, and the in-game account recovery tool tells me my current environment is not secure and doesnt let me file a claim.
Usual login device: iPhone 13 Pro
Last login date: October 3rd or 4th
Recent Purchase: September 17th, 1500 UC
UID: 5427497663
Usual login region is Canada
Primary in-game language is English
Dont know what it means by registration time
I login through WeChat
I found out my account was stolen after i tried logging in, and it sent a code to an unknown phone number, meaning someone turned on Secondary Verification and linked their own mobile number.
I have never engaged in activities that would jeopardize my account and avoid suspicious links all the time, so there is no phishing or scam evidence.
1 Reply
Hello, @30_900!
To recover your account, please submit a recovery request through in-game by going to the login page and selecting:
Help > Hacked Account & Other Account Issues > Account Recovery.
Make sure to submit the request from a familiar device and provide all required and accurate information.
If your issue isn't resolved or your claim is declined through the in-game option, you can submit a recovery request for further assistance.