Alerts not working, new sub and bits don't display correct name
Im having a few issues with some of my alerts. They arent popping up for subs, bits and raids. Also having an issue with recent cheer and recent sub info not matching but my recent follow is showing the right username. Its been like this for months now, i even tried making a new overlay which didnt help. Also tried lookin it up online and theres nothing
31 Replies
To help debug @itzvickky, what’s your Twitch username and who are your last subs and cheerers?
user is itzvickky. last sub was OG_POLANDO and last cheerer was unborn_gamer
I’ll take a look later today 🙏
thank youu
I think I know what's happening @itzvickky.
In the recent subscribers list, we are deduping and keeping the sub event instead of the resub event by mistake ... and because
OG_POLANDO's sub event is earlier than their resub event (obviously 😅), they're not showing as the most recent.
For the cheers, the latest cheer we have for you is from Sept 17 from TUNDRA2014. We have cheers recorded more recently from other users so are you sure your last cheer was from unborn_gamer? There is also a bug with the latest cheer item. Are you streaming with OBS or the Twitch Extension?Ohh okay. Yeh I’m sure unborn has sent multiple bits between late September and now. I’m streaming with twitch extension
I'll try to get the fix out tomorrow 🙏
@itzvickky I double-checked the implementation for the recent subscribers dynamic item and it is actually working as expected. Are you sure your most recent sub is
OG_POLANDO, because the last sub event we have from this user is much older? It is also possible that the app lost access to your Twitch account and we missed some events.og polando was the recent one but the other day it changed to a different user iGothix is the newest
Hmm
The latest sub we received from Twitch is from
silverbackgamer4
Can you try signing out of Overlay Expert and signing back in with Twitch?sure
both iGothix and OG_POLANDO are resubs not sure if thats why its not changed
I thought that was the problem but we are correctly handling subs and resubs
ahh okay hopefully if/when i get another itll change
The last resub we have for you was from
iGothix ... but it was a while ago
Where are you getting your sub information?
The dashboard?twitch dashboard
To keep your sensitive data private, do you want to continue over DM?
sure
@itzvickky can you send a FR?
you mean a friend request?
Yes
it wont let me send one
When I try to send a friend request, I'm getting ...
im getting the same
Do you get the same for me?
Haha
Discord 🤦
haha technology :itzvic3Rip:
can you try now, might have fixed it maybe
Hi
Yes seems to be working now
Can you send a screenshot of your dashboard showing your recent subs?
Wait ... this isn't the DM
haha
FR sent
accepted
@itzvickky OK this issue should be resolved, but only for events moving forward. So on your next sub or cheer, your recent subscribers and latest cheer dynamic items should update as expected.
Yay! Thank you so much
If it doesn't, reach out and I'll take another look.
Thanks for your support and helping debug!