HGL
variable-lime

Error: Unable to launch game, please try reinstalling the game #RDR2

Can someone help me?
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40 Replies
HeroicBot
HeroicBot4w ago
To help you, we need a game log. Please see the following images on how to get it.
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variable-lime
variable-limeOP4w ago
CommandMC
CommandMC4w ago
Run this command in Konsole:
flatpak update && flatpak install --reinstall com.heroicgameslauncher.hgl
flatpak update && flatpak install --reinstall com.heroicgameslauncher.hgl
Restart Heroic after that
variable-lime
variable-limeOP4w ago
It worked. But now the game is crashing in the loading screen images
CommandMC
CommandMC4w ago
Got another game log?
variable-lime
variable-limeOP4w ago
CommandMC
CommandMC4w ago
07f0:fixme:seh:WerRegisterFile (L"C:\\users\\steamuser\\AppData\\Local\\Rockstar Games\\Red Dead Redemption 2\\CrashLogs\\RDR2-20251020-223205-1816.crash.log", 2, 1) stub
That log might be helpful (the path is relative to your Wineprefix, so it's /home/deck/Games/Heroic/Prefixes/default/drive_c/users/steamuser/AppData/Local/Rockstar Games/Red Dead Redemption 2/CrashLogs/RDR2-20251020-223205-1816.crash.log) Also, you seem to have changed your Wineprefix path. By default, it's /home/deck/Games/Heroic/Prefixes/default/Red Dead Redemption 2/ Ideally change it back to have an isolated prefix, sharing a prefix between games can cause many issues
variable-lime
variable-limeOP4w ago
I didn't change the prefix
CommandMC
CommandMC4w ago
Did you perhaps use the "Reset Heroic" button in the Advanced settings at some point? It resets the prefix to that path as well
variable-lime
variable-limeOP4w ago
Yes, I did So I should use the same path for the prefix and for the game folder? Didn't know that
CommandMC
CommandMC4w ago
No, your game install path is at /home/deck/Games/Heroic/RedDeadRedemption2 You do not want to make those two the same folder. It doesn't really matter where your Wineprefix is, as long as it's its own folder. The default path I sent above is just easy to remember since it's the default Oh it's a flaw in the config system, but one that's rather hard to fix for... complicated reasons You didn't do anything wrong there
variable-lime
variable-limeOP4w ago
So, what should I do to fix this issue?
CommandMC
CommandMC4w ago
- Set your Wineprefix to the path I sent above - If that alone doesn't resolve the issue, send in another game log. If the log mentions a crash log, you can also send that in
variable-lime
variable-limeOP4w ago
/home/deck/Games/Heroic/Prefixes/default/Red Dead Redemption 2/ This one, right?
CommandMC
CommandMC4w ago
Yes
variable-lime
variable-limeOP4w ago
https://0x0.st/Kjf0.log It happened again
CommandMC
CommandMC4w ago
Right, send in this log then:
07ec:fixme:seh:WerRegisterFile (L"C:\\users\\steamuser\\AppData\\Local\\Rockstar Games\\Red Dead Redemption 2\\CrashLogs\\RDR2-20251020-225159-1808.crash.log", 2, 1) stub
(C: is <Wineprefix>/drive_c/, the rest of the path is the same)
variable-lime
variable-limeOP4w ago
For some reason, I'm unable to send the log file
variable-lime
variable-limeOP4w ago
variable-lime
variable-limeOP4w ago
Ok, now it worked Is this what you wanted, right? https://0x0.st/KjDY.log Got another error...
CommandMC
CommandMC4w ago
Hm, nothing in there really. The game crashes right after it initializes This might sound obvious, but have you tried verifying your game files?
variable-lime
variable-limeOP4w ago
I already uninstall and reinstall the game several times, but it continues to crash And I tried with GTAV and it crashes too But for other games, that not from Rock Star, it went well How can I do it? With verify and repair option?
CommandMC
CommandMC4w ago
Yes
variable-lime
variable-limeOP4w ago
Did that, but didn't work
CommandMC
CommandMC4w ago
setlocale "pt_PT.UTF-8": No such file or directory pv-locale-gen: Missing locale pt_PT.UTF-8 (found in $LC_PAPER) pv-locale-gen: Generating locale pt_PT.UTF-8... pv-locale-gen: Generated locale pt_PT.UTF-8 successfully pv-locale-gen: Generating locale en_150.UTF-8... [error] cannot open locale definition file `en_150': No such file or directory pv-locale-gen: Unable to generate locale en_150.UTF-8: 4 setlocale "en_150.UTF-8": No such file or directory pv-locale-gen: Warning: en_150.UTF-8 was generated but does not appear to work! pv-locale-gen: Generating locale en_US.UTF-8... pv-locale-gen: Generated locale en_US.UTF-8 successfully pv-adverb[1714]: W: Container startup will be faster if missing locales are created at OS level
This is odd. Locale should be fixed to en_US on the Deck Did you ever disable the readonly state of SteamOS (sudo steamos-readonly disable) to modify it in any way?
variable-lime
variable-limeOP4w ago
No I'm desperate. I don't know what to do anymore I just changed the time zone from Dublin to London, because Rock Start gives an error when trying to login if I set the timezone to Dublin I even deleted the Prefix folder, uninstall the game and then install it again Even that didn't work
CommandMC
CommandMC4w ago
Uninstalling & re-installing the game will not do anything. You can always achieve the same effect with "Verify & Repair", usually that's significantly faster I don't know why this issue is happening. I don't think those locale-related messages are normal, although I've only briefly used my Deck while it was set to a language other than English
variable-lime
variable-limeOP4w ago
I change the Wine Version from GE-Proton-latest to GE-Proton 10-9 and it worked Finally! Yup, that was it. The two latest versions of Proton break the game. The remaining ones works
CommandMC
CommandMC4w ago
So 10-19 works, but 10-20 and 10-21 don't?
deep-jade
deep-jade4w ago
https://github.com/Heroic-Games-Launcher/HeroicGamesLauncher/issues/4998 I understand this was you? I think the issue belongs to the ge-proton repo, not heroic's
GitHub
Latest version of Proton crashing RDR2 while loading the game · Is...
Describe the bug RDR2-20251021-151813-1820.crash.log Add logs ###### DEBUG INFO ###### ========= SYSTEM INFO ============ Streaming Requests: 0 Streaming Memory Occupancy: Physical: used(0Mb) - ava...
variable-lime
variable-limeOP4w ago
With 10-9 it worked. I tried with 10-20 and it worked too. But with 10-21 it crashed. Yes, it was me. Ok, thanks for the info. Do you know the link for the proton repo?
CommandMC
CommandMC4w ago
I'll contact GE about this once I've reproduced this issue @Pad.Trick sorry to bug you, but you've reported the game working here: https://discord.com/channels/812703221789097985/818939492244258826/1430234465757696060 Could you perhaps also try GE-Proton10-21 & see if you run into the same issue?
adverse-sapphire
adverse-sapphire4w ago
no problem. i tested GE10-21 on release. the RockStar Launcher is borked with wine_wayland. (we had this issue before, was fixed. now it's returned.). xwayland works fine on my end.
CommandMC
CommandMC4w ago
I see. Wayland shouldn't be enabled by default though, right?
variable-lime
variable-limeOP4w ago
Ok, thanks! So I'll delete my issue from the Heroic's repo
adverse-sapphire
adverse-sapphire4w ago
wine_wayland shouldnt be enabled by default. i have enabled it in /etc/environment. most stuff works and i test alot. for the few titles that arent supporting it i disabled it in the startoptions or change proton version. my system if it helps: https://gist.github.com/PadTrick/95b331cebf3118aca02c71cb66f6d7d9
variable-lime
variable-limeOP4w ago
Issue closed Sorry to bother you @CommandMC, can you give updates regarding this subject as soon as you have them, please? Thanks in advance.
adverse-sapphire
adverse-sapphire4w ago
what do you mean. The Game works fine. Must be on your end. there is only a issue on latest protonGE if you enabled proton_wayland, the default xwayland works fine.
variable-lime
variable-limeOP4w ago
That's what I want to know. Because, this issue only occurs when I use the last version of Proton, in this case Proton 10-21 version
adverse-sapphire
adverse-sapphire4w ago
that version is the one i was mentioning as latestGE. works like a charm with xwayland on my end. only proton_wayland is atm broken. you can always report a issue on GE's github and check releases etc. https://github.com/GloriousEggroll/proton-ge-custom

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