Unable to access any page in Cloudflare Dashboard. I keep getting "Refresh the page to try again".

I cant seem to access any page post login on dash.cloudflare.com. Started happening yesterday.

The page shows up for couple of seconds and I see the attached screenshot.

On the browser console, I see following error message:
hook.js:608 SomethingWrong: TypeError: Cannot read properties of undefined (reading 'color')

And, I see one network request (https://dash.cloudflare.com/api/v4/accounts/.../access/organizations) fail with 403 response :
{
"result": null,
"success": false,
"errors": [
{
"code": 9999,
"message": "access.api.error.not_enabled: Access is not enabled. Visit the Access dashboard at https://dash.cloudflare.com/ and click the 'Enable Access' button."
}
],
"messages": []
}

I have tried clearning cache, logged out and logged in, but no help.

Shri SOP•10/23/25, 2:17 PM

I noticed below console errors too:

cf-f1cd8fc….js:11 WebSocket connection to 'wss://ws.support-chat.cloudflare.dev/agents/chat/default?_pk=25ad6d87-e1e8-…TB8pnSK3ShsP0pVCjZy7kJFajG50m7MLWU1OIZ7xsUv1OmWUHW9.SZxAlN030oN-IwHnZd1pJQ' failed: WebSocket is closed before the connection is established.

cf-8bc5c76….js:19 SomethingWrong: TypeError: Cannot read properties of undefined (reading 'color')
cf-8bc5c76….js:19 WebSocket closed
cf-8bc5c76….js:19 WebSocket error:
Event {isTrusted: false, type: 'error', target: b, currentTarget: b, eventPhase: 2,

Could the failing Chat widget be causing this issue? How can I get back to my account?

Shri SOP•10/24/25, 12:04 PM

For anyone who comes across this issue -

After much investigation, I have it working (kind of). It is complicated to explain, but I’ll try.

The bug I faced is triggered when you use Support Chat Widget.

Particularly, the response of following call : https://dash.cloudflare.com/api/v4/accounts/…./support-chat/conversations

The response looks something like this :

{
“success”: true,
“message”: “success”,
“result”: [
{
“id”: “d278506e-9f43-4ccc-8df9-c73a819e8df4”,
“title”: “…..”,
“created_at”: “2025-10-22 14:44:06”,
“updated_at”: “2025-10-22 14:44:07”,
“last_message”: {
“content”: "{"name":"curl","input":{"args":"https://www.cloudflarestatus.com/\“https://www.cloudflarestatus.com/\“}}”,
“sender”: “tool”
}
},
}
]
}

The dashboard does not recognize “sender” : “tool”, which results in the below error in browser :

SomethingWrong: TypeError: Cannot read properties of undefined (reading ‘color’)

Shri SOP•10/24/25, 12:05 PM

Here is a workaround that worked for me :

1) Open Chrome DevTools and enable Local Overrides
Open Chrome and go to https://dash.cloudflare.com (login as normal).

Open DevTools: Cmd+Option+I (Mac) or Ctrl+Shift+I (Win/Linux).

Go to the Sources tab.

In the left sidebar find Overrides. If you don’t see it, open the three-dot menu → More tools → Overrides.

Click “Select folder for overrides” and choose (or create) an empty folder on your disk (e.g., ~/chrome-overrides). Chrome will ask permission to access the folder — click Allow.

Make sure the checkbox Enable Local Overrides is checked.

2) Find the conversation request and save it for override

Switch to the Network tab in DevTools.

Reload the Cloudflare page so the requests appear.

In the Network list filter or search for the exact conversations URL:

/api/v4/accounts/<account-id>/support-chat/conversations

When you see the GET request in the list, right-click that request → Save for overrides.

Chrome will copy the response body into the Overrides folder and create a file that mirrors the request path.
3) Edit the saved response to neutralize sender: "tool"

Still in Sources → Overrides, expand the file you just saved (it will be under a folder tree matching the request path).

Click the file to open it — it contains the JSON response body.

Replace occurrences of "sender":"tool" with "sender":"ai".

Save the file (Cmd/Ctrl+S). DevTools autosaves but ensure the file is saved.

Example edit (original):

"last_message": {
"content": "...",
"sender": "tool"
}

Edit to:

"last_message": {
"content": "...",
"sender": "ai"
}

4) Reload the page and verify the override is used

With DevTools open, reload the Cloudflare page.

In the Network tab, find the same conversations request.

Click the request → Response tab and confirm the JSON shows "sender":"ai" (your edited version).

Check the Console: the TypeError: ... reading 'color' should no longer appear and the dashboard should render normally.

Unable to access any page in Cloudflare Dashboard. I keep getting "Refresh the page to try again".

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