Failed Restore [Urgent] - SU-283536

On Pro Plan here is my ticket number SU-283536 .
I was passed to Infrastructure team but I haven’t gotten any acknowledgment email or anything saying they have received it or any timeline it’s been a few days since I spoke to support. It did mention they are expecting delays but still some acknowledgment that infrastructure team has received my ticket and request would be nice. Thank You for your time and effort.

I looked into it and the backup seems to be corrupted maybe syntax errors I was able to have Ai extract a lot of the stuff manually but still it’s tedious work to rebuild the entire database manually.
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