Account recovery
Can I send another claim? I don't know what should I do I've never sold or shared my account
Solution:Jump to solution
If it says ineligible then we unfortunately cannot help you any further through the community regarding account recovery.
You will need to submit a claim in-game. If you need assistance or have any questions, please reach out to the customer service again....
11 Replies
@delfin @.Ṇadïa.🌴
@Quendi
yes the result was curently ineligible for check
Solution
If it says ineligible then we unfortunately cannot help you any further through the community regarding account recovery.
You will need to submit a claim in-game. If you need assistance or have any questions, please reach out to the customer service again.
ineligible maybe because i submited another claim in-game in the same time?
I am not sure why your request was marked "ineligible" since that process is handled by Tencent and not us volunteer moderators.
You will still need to submit a claim in-game as we cannot help you any further through the community.
Hope you'll hear some good news! 🫶
thank´s 😄 the last approved claim was in Mai the rest is rejected or ineligible , i submited another claim i write a random number in the UID but i write my correct UID later , if you want i can give you my claim number and take a look please
I am a volunteer moderator so I unfortunately cannot help you with account related issues. 🥹
You should always write the correct UID and provide accurate information for your claim to be approved.
oh ok 🙁 i writed my correct UID in the text where i should clarify what and when it´s happen ,man can there submit just 1 claim ,this is why i did this .
i think that the hacker has submited a fals claim before mine , and he caused a transaction risks flag ,i send to the in-game support my uc purchase receipts ,but no result, they reject all my claims
Please reach out to the customer service again for assistance.
they dont want help