Prisma Accelerate Seems to be Down
Others is the #chat are reporting similar problems. For our application, we are having trouble creating and accessing any deployments in the preview / production environment due to the Accelerate issue.
{"code":"P6008","message":"Accelerate was not able to connect to your database. The underlying error is: error code: 522"}}
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Prisma Accelerate outages have been reported by multiple users recently, with error code P6008 ("Accelerate was not able to connect to your database") being a common symptom. This error generally means Accelerate cannot establish a connection to your database, which can be caused by several factors, including:
- Database not being publicly accessible or firewall rules blocking Accelerate (ensure static IPs are enabled and allowed if needed).
- Incorrect database host, port, or credentials.
- The database is slow to respond or waking from sleep.
- Broader infrastructure issues, such as outages with third-party providers like AWS or Cloudflare, which have previously impacted Accelerate’s availability. In such cases, even if your database is up and accessible directly, Accelerate’s proxy or connection pool may be affected, resulting in widespread downtime for deployments using Accelerate. This has been confirmed in recent incidents, where users could connect via standard connection strings but not through Accelerate, and official responses pointed to Cloudflare or AWS outages as root causes. Prisma’s status page and Discord/Support channels are recommended for real-time updates during such incidents Prisma Accelerate Troubleshooting, Github Issue: Prisma Accelerate Down - AWS outage?, Github Issue: Prisma Accelerate is down.
If you are experiencing this issue, check:
- Your database’s accessibility and firewall settings.
- Prisma’s status page for ongoing incidents.
- That your Accelerate project is enabled and not over quota.
If the problem is due to a third-party outage, resolution may depend on those providers. For persistent issues, contact Prisma support with request IDs for further investigation.
🤔 Alright, thanks for letting us know that there's still some help needed. A team member will reply to you shortly.
In the meantime, please let us know any additional info, questions, or which parts of the answer may need clarification.
Hi: we're currently investigating some issues and will post an update on https://www.prisma-status.com/ shortly, where you can follow along on the resolution as well.
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I started getting this error few minutes ago.
Can you confirm if this is being investigated?