R2 issues/ DNS
Hey I seem to be experiencing an issue with setting up custom domains on a R2 Bucket, the Bucket is new and when trying to set it up it doesn't show any status and is just showing "--" when visting the site I am getting a Error 1014 code for CNAME Corss-User being banned? it says access is enabled but the status is just blank.
is this something I can make a ticket over or aswell?
1 Reply
Support AI
I'd be happy to help you troubleshoot the issue.
According to the documentation, Error 1014: CNAME Cross-User Banned is caused by a CNAME record between domains in different Cloudflare accounts being prohibited. However, in your case, it seems like you're trying to connect a custom domain to an R2 bucket, which is a common scenario.
The documentation suggests that the issue might be due to the zone hold feature being enabled on the custom domain target zone. To resolve the issue, you can try disabling the zone hold feature on the custom domain target zone.
Here's a relevant excerpt from the documentation:
"To allow connecting to a R2 bucket with a custom domain, disable the zone hold feature on the custom domain target zone to resolve the 1014 error." (Source: https://developers.cloudflare.com/support/troubleshooting/http-status-codes/cloudflare-1xxx-errors/error-1014/)
Regarding your question about making a ticket, the documentation suggests that only the website owner can contact Cloudflare for technical support. If you're the owner of the domain, you can try contacting Cloudflare support for further assistance. However, I would recommend trying to disable the zone hold feature first to see if that resolves the issue.
Additionally, you can also check the documentation on configuring custom domains in your Pages project, which might provide more insight into the issue: https://developers.cloudflare.com/rules/origin-rules/tutorials/point-to-r2-bucket-with-custom-domain/
Please let me know if you have any further questions or if there's anything else I can help you with!
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