Some videos with exclamation on thumbnail
OS Version:TrueNAS-SCALE-24.10.2.4
Immich Truenas App Version: v2.2.0
Version: 1.10.9
Storage Config:
Data Storage: /mnt/DataPool/configs/immich/data
Postgres Data Storage: /mnt/DataPool/configs/immich/postgres-data
Issue:
I've noticed my partners videos from a certain date back to her first video in her timeline are broken - the thumbnails are OK but they have an exclamation on the thumbnail and don't play.
Her mobile app has the ticked cloud on these videos to suggest they're sync'd with the server.
For these videos, I see the following logs:
==============================================
Unknown error: Error: ENOENT: no such file or directory, access '/data/upload/6d0b6f9a-e261-4442-b05d-8de0ffb40d16/23/f0/23f0070a-6773-407d-8975-4c69716d22b1.mp4'[39m
2025-11-02 07:39:52.369039+00:00Error: ENOENT: no such file or directory, access '/data/upload/6d0b6f9a-e261-4442-b05d-8de0ffb40d16/23/f0/23f0070a-6773-407d-8975-4c69716d22b1.mp4'
==============================================
The above example (23f0070a-6773-407d-8975-4c69716d22b1.mp4) I can see from the shell in Truenas in the "/uploads" directory:
===============================================
root@truenas[/mnt/DataPool/configs/immich]# ls
backups data db library postgres-data profile thumbs uploads video
root@truenas[/mnt/DataPool/configs/immich]# find / -name "23f0070a-6773-407d-8975-4c69716d22b1.mp4"
/mnt/DataPool/configs/immich/uploads/6d0b6f9a-e261-4442-b05d-8de0ffb40d16/23/f0/23f0070a-6773-407d-8975-4c69716d22b1.mp4
===============================================
At the point of trying to play the file, Immich is trying to access:
/data/upload/6d0b6f9a-e261-4442-b05d-8de0ffb40d16/23/f0/23f0070a-6773-407d-8975-4c69716d22b1.mp4
And the file is currently here:
/uploads/6d0b6f9a-e261-4442-b05d-8de0ffb40d16/23/f0/23f0070a-6773-407d-8975-4c69716d22b1.mp4
================================================
What would cause this and how can I fix it?
Thank you in advance, I appreciate you!
Immich Truenas App Version: v2.2.0
Version: 1.10.9
Storage Config:
Data Storage: /mnt/DataPool/configs/immich/data
Postgres Data Storage: /mnt/DataPool/configs/immich/postgres-data
Issue:
I've noticed my partners videos from a certain date back to her first video in her timeline are broken - the thumbnails are OK but they have an exclamation on the thumbnail and don't play.
Her mobile app has the ticked cloud on these videos to suggest they're sync'd with the server.
For these videos, I see the following logs:
==============================================
Unknown error: Error: ENOENT: no such file or directory, access '/data/upload/6d0b6f9a-e261-4442-b05d-8de0ffb40d16/23/f0/23f0070a-6773-407d-8975-4c69716d22b1.mp4'[39m
2025-11-02 07:39:52.369039+00:00Error: ENOENT: no such file or directory, access '/data/upload/6d0b6f9a-e261-4442-b05d-8de0ffb40d16/23/f0/23f0070a-6773-407d-8975-4c69716d22b1.mp4'
==============================================
The above example (23f0070a-6773-407d-8975-4c69716d22b1.mp4) I can see from the shell in Truenas in the "/uploads" directory:
===============================================
root@truenas[/mnt/DataPool/configs/immich]# ls
backups data db library postgres-data profile thumbs uploads video
root@truenas[/mnt/DataPool/configs/immich]# find / -name "23f0070a-6773-407d-8975-4c69716d22b1.mp4"
/mnt/DataPool/configs/immich/uploads/6d0b6f9a-e261-4442-b05d-8de0ffb40d16/23/f0/23f0070a-6773-407d-8975-4c69716d22b1.mp4
===============================================
At the point of trying to play the file, Immich is trying to access:
/data/upload/6d0b6f9a-e261-4442-b05d-8de0ffb40d16/23/f0/23f0070a-6773-407d-8975-4c69716d22b1.mp4
And the file is currently here:
/uploads/6d0b6f9a-e261-4442-b05d-8de0ffb40d16/23/f0/23f0070a-6773-407d-8975-4c69716d22b1.mp4
================================================
What would cause this and how can I fix it?
Thank you in advance, I appreciate you!
