Account hacked
So basically, my account got hacked earlier last month and i did an account recovery and got my account back but later after 10 days i got my whatsapp hacked and then my pubg account got compromised again and got hacked, now i cannot even file a claim again it is asking me to wait 3 months, what to do?
Solution:Jump to solution
There are only two ways you can submit an account recovery claim:
1. By using the in-game account recovery tool
2. From https://pubgmobile.live/support > Recovery
If your request submitted through the form says ineligible, then we unfortunately cannot help you any further through the community regarding account recovery....
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And the pubgmobile support live website i guess doesnt check account recovery requests, because it doesn’t reply back with any email regarding the claim and as you mention in every support question to track pubg account recovery requests there on status link it only shows bugs etc status not the actual account recovery status
Hi! Bugs is the first tab in that sheet. You need to choose the Recovery tab on https://pubgmobile.live/status to see your request.
Is there any other way to file a claim?
Because I saw some results with currently ineligible, is in eligibility means that the person already claimed and filing a claim within the three months period
Solution
There are only two ways you can submit an account recovery claim:
1. By using the in-game account recovery tool
2. From https://pubgmobile.live/support > Recovery
If your request submitted through the form says ineligible, then we unfortunately cannot help you any further through the community regarding account recovery.
Since your account has recently made a successful recovery, the in-game recovery tool will be locked for 3 months. You need to contact the customer service via in-game or by sending an email to service@pubgmobile.com and explain your issue.
Bro, how did your account get hacked
Whatsapp got compromised
Did you share your password with someone, or did you click on a phishing ad