I have lost my account and unable to log back into it.
I lost my account and I am unable to log back in, I've tried using Google play service but it didn't work, it's been days and it said that the account does not exist, after I recheck on a new account, and search my old account name, it pops up and all my data is there, please help me
Solution:Jump to solution
Hello! Please make sure you are using the correct details to login to your account first.
For example if your account is connected to Google Play, you can only use the Google Play option to login. You cannot use the email login for that.
If you are still unable to login, you can submit an account recovery request from https://pubgmobile.live/support > Recovery....
17 Replies
This is the account that I am trying to log back into
This is what happen when I tried to log back in
Could you explain what this meant?
Solution
Hello! Please make sure you are using the correct details to login to your account first.
For example if your account is connected to Google Play, you can only use the Google Play option to login. You cannot use the email login for that.
If you are still unable to login, you can submit an account recovery request from https://pubgmobile.live/support > Recovery.
Was your account stolen
No it's not, I just couldn't log back into it
I tried re changing my Google account and it still didn't work
@delfin🐬 may I ask you to re check this ticket?
Hi! Sure, how can I help?
Sorry to trouble you but May I ask, how long do I have to wait until I could recover my account?
You can expect to receive a response within approximately 7 working days. Sometimes this can be longer if further checks are needed.
You can check your request's status from https://pubgmobile.live/status.
Alright, could you explain to me what does it mean by my request is in the verifying phase?
It is being looked at by the PUBG MOBILE Team.
Alright, thank you very much and sorry for taking your time
Will I be expecting an email about it?
No worries at all. Feel free to ask if you have more questions~
You should get an email from community@pubgm.cc with the results, or you can just check it from the link I shared above.
Alright, thank you so much
Dear @delfin, it's been a week and I still haven't gotten any response from the team
Looks like your request is still being verified. Please keep in mind that the requests are only processed during working days, so weekends and holidays do not count.
Alright then..