Twenty•4w ago

I lost my 2FA device

How would I disable 2FA to get into the account?

13 Replies

Self-hosted or cloud?

newunitOP•4w ago

Cloud

@Prastoin @charles 2FA cloud user problem

Prastoin•4w ago

Hello @newunit what's the issue ? Have you lost your 2fa ?

newunitOP•4w ago

I lost my two FA device for a cloud account. I’m the admin.

Prastoin•4w ago

You don't have the MFA passphrase either ?

newunitOP•4w ago

If it sends it in a json or text file, I may have it saved somewhere It doesn’t look like I do

Prastoin•4w ago

Not a bug though, I'm not sure how we should proceed here. Someone will come back to you tomorrow

newunitOP•4w ago

Suggestion disable the 2FA, reset password, I’ll do a PW reset. Monday. I can send the account name in a private chat.

Prastoin•4w ago

I meant in the most secured way

newunitOP•4w ago

Understood let me know

Prastoin•3w ago

Hey @Félix could you please have a look to this when you have some free time please ?

Unknown User•3w ago

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