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Immich2w ago
spidey

Backup of large files failing

I've managed to backup most files, but these video files are over a few 100MB, and seems to be failing. Not sure if there's any setting I could tweak (either a timeout or to "pause" so all the throughput could be used on one file first)
No description
12 Replies
Immich
Immich2w ago
:wave: Hey @spidey, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time). 2. :blue_square: read applicable release notes. 3. :blue_square: reviewed the FAQs for known issues. 4. :blue_square: reviewed Github for known issues. 5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy). 6. :blue_square: uploaded the relevant information (see below). 7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.
Xiticks
Xiticks2w ago
I suppose you're using cloudflare tunnel?
spidey
spideyOP2w ago
Tailscale to connect back to my own server
Xiticks
Xiticks2w ago
Do you input the direct ip of the server?
spidey
spideyOP2w ago
Yep
Zeus
Zeus2w ago
What’s the port in your connection?
spidey
spideyOP2w ago
The default 2283?
Zeus
Zeus2w ago
hmm
spidey
spideyOP2w ago
Bare in mind, everything else uploads just fine. Only large files are an issue
Xiticks
Xiticks2w ago
And you connect directly to the ip? Like you don't have a setup where you have tailscale that goes through a reverse proxy that then forward to the ip of the immich instance (just eliminating any "variable")
Francisco
Francisco2w ago
I also use tailscale, but I don't have any issues to upload videos more than 1 GB of size
spidey
spideyOP2w ago
Yes, connect directly through the IP. No reverse proxy - just immich containers on docker desktop on Windows. Interesting.

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