I encountered this problem
I encountered this problem: You cannot add or modify subscriptions or services until the outstanding balance is paid.，But my bills have already been settled. What should I do?
5 Replies
Support AI
According to the documentation, this error message typically appears when there is an outstanding balance on your account. However, since you've mentioned that your bills have already been settled, it's possible that the issue is related to a previous account or domain that owned the domain.
To resolve this, I recommend referring to the guide on Resolving the "Zone cannot be upgraded" error. This guide provides steps to pay any outstanding balance and wait for 24 hours before attempting to upgrade again.
If you've already paid your balance, you can try waiting for 24 hours and then attempt to upgrade again. If the issue persists, you can refer to the guide for further assistance.
Sources
This is an AI generated response, it may not be 100% accurate. Please validate the output. You can ask followups by replying to this message or mentioning me.
admin@yuetu.tw
?billing
Cloudflare's billing system is undergoing some changes/migration. During this period, there have been recurring cases of extra bills, incorrect bills, or other issues.
To resolve these issues, create a Support ticket by using the following link (you must be logged into your Cloudflare account): https://dash.cloudflare.com/?to=/:account/support. There is a backlog of tickets so it might take a while to get a response.
Note that all accounts, even Free plan accounts, can create billing tickets. Tickets are the only way to resolve billing issues; we cannot help you in this Discord.
Please open a billing ticket using the link