Requesting Support for False Positive Permanent Ban — Detailed Evidence Included
Hello everyone,
I am reaching out to seek help regarding a permanent ban on my Valorant account. I strongly believe this ban is a false positive and I am hoping for a fair review.
Here is a summary of my situation:
-I was playing normally when, after stepping away for a short break, I returned to find I was banned.
-My PC is clean of any cheats or unauthorized software, and I have never shared my account.
-I have submitted detailed technical evidence, including videos showing my PC uptime, malware scans, and a clean software environment.
-I also have other accounts that operate normally on the same hardware, which suggests this is not an HWID ban.
-I have contacted Riot Support multiple times and even reached out to the Anti-Cheat Police Department (ACPD) who clarified they have no authority over bans.
-I am willing to cooperate fully, including providing further evidence or even physical inspection if needed.
My account has significant sentimental value to me, beyond monetary investment, and I simply want a thorough human review of my case.
If anyone has advice on how to escalate this or has had a similar experience with a successful resolution, your input would be greatly appreciated.
56 Replies
Whats your ingame name and tag ?
+ if ban placed correctly they cant tell you what cuz the ban for policy company reason
did you share your account to your friends or family ?
and your hardware is fine ?
yes
have you played ?
Yes, I even recorded a video which I sent to Riot support yesterday.
The video clearly shows that I'm on the same PC where the ban occurred. I sent the Vanguard logs and the Riot client logs. Furthermore, the video also shows that my PC wasn't turned off or restarted at any point during recording, and you can see me logging into my secondary account and playing without any issues.
can you go and play now ?
like play few games
swiftplay or dm or wtv you want
Do you want to go into a voice chat and I'll share my screen with you?
My English isn't very good, but I'll try to understand you anyway.
no need just go into game and play
and drop ingame name and tag of the account you gonna play on
easir for dev to figure out
okay
when did you find out about your ban ?
Yesterday afternoon I played with my friends, took my dog for a walk, and when I came back my account was banned.
im playing now
BuscoNoviaGamer#LFGF
so those games were you playing ?
I'm going to manually check all those games in the tracker, because they're from more than 2 weeks ago so I don't remember.
Yes, I checked and in all the matches I'm playing with my duo.
so you sure those games was you ?
Yes, I played all those games. If you look closely, I always play with the same person; I never play alone.
so you went from 0 to hero
then back to 0
did you buy the account by chance ?
No, if you look closely, my performance started to decline when I stopped playing Duelist. I'm the original owner of the account; I would never buy another one.
I think it's a natural inconsistency in a player; I insist that it would never cross my mind to cheat, it wouldn't make sense that I bought the new bundle yesterday.
This account hurts me deeply; beyond the economic value invested in it, it has sentimental value, because I sincerely consider myself a skin collector and this has morally devastated me.
alr
since support didnt help
wait might dev take another look for you
But in your personal opinion, what do you think happened?
im not dev i cant say anything
but your tracker dosent say 1 player in the account
and you say it was you who played so idk
Anyway, it's worth noting that yesterday I muted some people who were insulting me during my last game. Is it possible they reported me and it's a cumulative effect of reports?
no
you not gonna get ban for that
prob you either bought the account and riot notice it
you share the account to someoe and you not saying it and this person got hwid and your account was linked to their pc
or something wrong going on with your account
I had a problem with the support team a month ago.
if problem was from you your pc will be banned but your pc is fine so you either share it with cheater or you bought it from cheater
dosent matter support will not ban and put resaon cheating
you know the error VAN-102?
yes and many ppl have it
only one time someone got ban for it and reason was his vanguard not working and his pc was banned
your pc is not banned and your account to be banned someone pc got banned
you understand ?
VAN 102 is not VAN 152
yes i know it
this was a month ago
I told support that I didn't have that error, and I still play on the same PC as always.
but support told you you have ongoing hardware ban
did you play on diffrent accounts on that pc ?
But that's why I told support I was contacting them about another error, and they always gave me that answer.
I insist that I've never been banned from PC, I've always been able to open the game and I really don't understand what happened.
yes, all accounts are good
just wait for devs to take look for you
its weekend so it might take little longer
:c
but you have something wrong
Anyway, even if I had a HWID ban and for some reason it wasn't applied correctly, meaning it allowed me to play anyway, when Riot support sent me that message the first thing I did was format my PC and install Malwarebytes as instructed in the ticket. Therefore, whether or not there was an HWID ban, it doesn't imply that I used third-party software on my account at any time.
I send all documentation to riot
Press windows key + r
Type msinfo32
Show ss
can you send this ?
alr
wait for now till devs have free time
Do you see anything strange here?
Something important: all this started when I added 2 RAM modules that I got second-hand.
Hi @Matizinho
Not a dev, but I wanna help out here a bit because I feel like you guys are talking past each other due to a slight language barrier.
When you said the issue started when you got the RAM modules, that does include the case a month ago where support told you that you are HWID banned?
Hey OP I had a case too where I got banned but had no cheats on my PC too
https://discord.com/channels/679875946597056683/1438903780744892536
I don’t mean that my pc has HWID ban directly, but it coincides with the day I started having the VAN102 connection errors
When I started having connection errors I sent a ticket and they told me in the message that I have HWID BAN until December 29, which were just automated messages from support because in all support messages they mentioned the VAN152 error, which I have never had, I could not play in any account if so.
My theory is that maybe those rams I acquired were marked by HWID and that marked my PC, however it doesn’t make much sense to me because I’ve always been able to play
Regarding what @momo mentions, I have never bought and would never buy an account, I have always had the same email, I even have all the purchase receipts of all the purchases I have made in RIOT, what’s more, my account has always had the same email, even my email matches my DNI name, which reaffirms that I have never done that reprehensible action
I said it could be 🙂
also said could be you share your account to a cheater
But this was all before you showed support said you have ongoing hwid ban
anyway none of us can help you about that
only devs can take look and help you
Anyway, I have sent all the evidence to riot and I am waiting for an answer from them, whatever answer they give me, I have no problem sharing it here in case it is useful for another person who is going through the same thing.
I would never share my account with someone else
🤦
In addition, what I omitted is that in a subsequent ticket they told me that if I could play that means that I don’t have a HWID BAN, so they told me to play normally
dont see they mention to play normally
They said you can play from different device but not same device
your problem too complicated
And only devs can help you
much luck
Don’t send that screenshot of that ticket
ah okay
But anyway none of us can help you
You have to wait for devs or player support
Thank you very much, I have faith that the truth will come to light and real justice will be done, I know that this is to protect the community
I know, but believe me that in a moment of despair like the one I went through, you don’t know who to talk to and you talk to everyone to look for help
I had it before so thats why im telling you to wait for player support or devs
I’ll do that, I’ll play lol in the meantime🥴
@junimo Can you help me with my problem?