I got HEIC error at midnight backup, now immich isnt usable

Hello guys, i got this error from an image in my external library. I think it was logged after trying to backup... Error: Input file has corrupt header: /external/library/hdd/Dropbox/Luboš Fellner/Andamany/Sri Lanka_novy_rok_2025_Lubos/Sri lanka tance chram kultura-6.HEIC: bad seek to 2266983 since then, the app isnt usable, see attached screenshot, then it even crashes I ttried restarting docker contaienrs, nothing helps so far.. Any ideas ?
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17 Replies
Immich
Immich2d ago
:wave: Hey @planaxis, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time). 2. :ballot_box_with_check: read applicable release notes. 3. :ballot_box_with_check: reviewed the FAQs for known issues. 4. :ballot_box_with_check: reviewed Github for known issues. 5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy). 6. :ballot_box_with_check: uploaded the relevant information (see below). 7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed. Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
planaxis
planaxisOP2d ago
since i restarted the immich containers, there are no error logs, just immich server is offline so i just upgraded from 2.3.0 to 2.3.1, it works now, but was it cauased by the HEIC? what with the HEIC files? are they supported or not?
Justis
Justis2d ago
Hi I think I have the same problem
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Justis
Justis2d ago
But I cant press nothing It works on the mobile app but not in the web browser
Justis
Justis2d ago
incognito window is same
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Justis
Justis2d ago
but upgrading did not work idk what to do i got thru the cheklist and FAQ idk what to do allso tried roling back to previous version Allso have jellyfin installed, it works fine somewhy
Justis
Justis2d ago
allso shows online
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Justis
Justis2d ago
but times out the browser
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planaxis
planaxisOP2d ago
hm the latest version is 2.3.1 run docker compose pull && docker compose up -d it will update for you its working fine for me now, but iam still not sure about the HEIC error
Justis
Justis2d ago
I use truenas server, i don't use the comand line 🥲
planaxis
planaxisOP2d ago
u use some docker manager tho? or how did u deploy
Justis
Justis2d ago
integrated one
planaxis
planaxisOP2d ago
it might have functionality to recreate the containers etc u need to get to the version 2.3.1
Justis
Justis2d ago
meybe they will update it on the truenas server in a shortwhile
Justis
Justis2d ago
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Justis
Justis2d ago
up to date not everything updates at the same time meybe then I just need to wait for the update
planaxis
planaxisOP2d ago
maybe, idk how truenas works with this

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