Understand priority in Queues
Hello! I don't understand why some background actions with priority High are handled in 5 minutes whereas Default ones can be handled in a few seconds.
app: getsimio
env: production
queue: send-whatsapp-campaign
High priority example: job-6KJyvpkHf5J08TBcWWVk8
Thank you!
15 Replies
Here is another example: job-KN-cdKylOv6kygCnceytG
Most actions are handled in a few seconds, wether the priotity is High or Default. But some take +5 minutes and I don't get why.
Could you please share some traces so that we can take a look?
You have the queue IDs but here is a trace 42b87306435d6d0c38c516fd638d478d
Another one b01171b282f2a4e22d452a1419078680
Thanks
Can you confirm the app name? It looks like I'm getting the logs for an app on another team
getsimio
And actually the problem concerns all priorities. It's just that sometimes, an action takes 10 minutes to find a worker and i don't know why
Sorry, trying to dig through different issues that have popped up when looking into this trace. Going to come back with more information soon
Alright, thank you
Ok, the team sees a possible issue with priorities and is going to work on a fix. Thatnks for flagging this
Alright, do you think it's gonna be fixed today?
Just to know if I keep monitoring
The team is currently working on deciding the best course of action so I don't know how much time it might take. I would say the next few days but thats not a hard ETA
Update: The team has decided on a fix path and have started working on the change
niiice!
It's kind of important for us because some end-users receive the messages several minutes after they clicked, when it should be a couple of seconds
Makes complete sense
@Chocci_Milk it's urgent sorry, we now have 821317 actions in Waiting.
Now that background actions are back to normal haha, do you know when it will be live?
I still don't have an ETA at the moment. We have a team member hard at work on this and I still assume 1-2 days from now
Ok, thank you