Account Recovery Tool not working for my id.
My id got hacked someone linked thier number and activated 2 factor authentication to my id.
I put claims through account recovery tool but my claim is not getting approved. What to do.
I am playing on that id from 7 years back.
My game is also linked to my bank account on which i received payment too by pubg ...
Please guide me.
I am human and i changed many devices i dont on which device i created my id. And what was first log in method.
Also i dont remeber about numbers i only my recent number which linked for years ..
Solution:Jump to solution
It looks like you haven't submitted an account recovery request through https://pubgmobile.live/support yet.
Your account recovery request will be verified by the PUBG MOBILE Team within 7 working days after you submit your request through the community support form.
Feel free to reach out to the in-game customer service again or send an email to service@pubgmobile.com if you need assistance regarding the in-game recovery tool....
11 Replies
What is your UID?
5451190555
Kindly guide me how can i recover my all log in are not working because someone added 2 factor authentication, then claim recovery tool rejected 2nd time .bits been 4 days i am facing issue
Solution
It looks like you haven't submitted an account recovery request through https://pubgmobile.live/support yet.
Your account recovery request will be verified by the PUBG MOBILE Team within 7 working days after you submit your request through the community support form.
Feel free to reach out to the in-game customer service again or send an email to service@pubgmobile.com if you need assistance regarding the in-game recovery tool.
Is this form is real because i dont wanna compromise my information. Recently i got scammed by a fake pubg trying to steal ids info.
I have submitted claims multiple times...
When i contact service@pubgmonile.com they dont even response like same reply to every mail. They always say make another claim after 7 days, my accounts means alot to me using it for 7 years. I dont know what to do.
I have uc purchase record too and all other logins too even my bank account is linked to my pubg account FL account where pubg sends ingame reward payment.
@delfin
I totally understand why you wouldn't want to click on links you are not familiar with.
https://pubgmobile.live/support is the official community support form. You can find this link when you click on the "support" option in https://discord.com/channels/393088095840370689/1172381972606242867.
If you still do not wish to use this form, feel free to reach out to the in-game customer service or send an email to service@pubgmobile.com for assistance.
how much time does it take verifying?
Sure now confired thanks i will fill this form 😊 service@pubgmobile.com doesn't respond to me.
Approximately 7 working days.
They should respond to you within 7 working days. You can let me know if they don't~
Sure so i got it , so fill the form and contact this email right?
You just need to wait for the results after filling out the form.
You can contact the customer service (service@pubgmobile.com) for any questions regarding the in-game recovery process.