Can not Access open ticket

I tried to follow the guide on how to get into my open ticket, when I clicked on view my cases I got too https://developers.cloudflare.com/support/troubleshooting/general-troubleshooting/cannot-locate-dashboard-account/?ErrorCode=41&ErrorDescription=Execution+error&ErrorDetails=DML%3AInsert+failed.+First+exception+on+row+0%3B+first+error%3A+UNKNOWN_EXCEPTION%2C+portal+account+owner+must+have+a+role%3A+%5B%5D

which told me to go to Technical support > Account > Support Platform > Other. Which does not exist because when I go to Technical support I just see what's seen in the screenshot, I really don't know what to do anymore
image.png
image.png
image.png
Cloudflare Docs
We are making some improvements to our support experience. This could be causing a temporary issue linking your dashboard account and your Cloudflare Help Center My Activities sign-on information.
Was this page helpful?