Immich•2w ago

Some accounts don't list Results for Peoples

Hi, I have several user accounts. For some of the users, there are no results for Explore -> People (view all). Other accounts have plenty results however.

I have already re-run the job FACE DETECTION (Missing) and afterwards FACE RECOGNITION but there are still no results for some of the use accounts.

All users have a checkmark besides "People" in the users detail view. And all users have plenty of images with faces.

Currently I re-run the FACE DETECTION again using Refresh (Waiting ~81,698)

Are there any logs I could check to troubleshoot? I am running immich as docker-compose.

Thx in advance

Immich•12/12/25, 4:31 PM

:wave: Hey @F1CA0D,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich immich

References

Container Logs:
```
docker compose logs
```
```
docker compose logs
```
docs
Container Status:
```
docker ps -a
```
```
docker ps -a
```
docs
Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA

Immich•12/12/25, 4:31 PM

Checklist

I have...

:blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
:blue_square: read applicable release notes.
:blue_square: reviewed the FAQs for known issues.
:blue_square: reviewed Github for known issues.
:blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
:blue_square: uploaded the relevant information (see below).
:blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

Your docker-compose.yml and .env files.
Logs from all the containers and their status (see above).
All the troubleshooting steps you've tried so far.
Any recent changes you've made to Immich or your system.
Details about your system (both software/OS and hardware).
Details about your storage (filesystems, type of disks, output of commands like
```
fdisk -l
```
```
fdisk -l
```
and
```
df -h
```
```
df -h
```
).
The version of the Immich server, mobile app, and other relevant pieces.
Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the

/close

/close

command, and re-open it later if needed.

F1CA0DOP•12/12/25, 5:09 PM

Solved: I reset the Machine Learning Settings and did a re-run of FACIAL DETECTION

ImmichAPP•12/12/25, 5:09 PM

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Some accounts don't list Results for Peoples

References

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